Windsor Return, Refund, and Exchange Policy [2024]

When it comes to shopping, Windsor aims to provide a fair and customer-friendly experience through its return, refund, and exchange policies. Knowing the terms of the Windsor return policy can make handling any post-purchase issues much easier.

Whether you’re returning an outfit that didn’t quite meet your expectations or simply need an exchange, Windsor’s approach is straightforward. This guide explains the timelines, conditions, and steps involved, ensuring that customers are well-informed and confident in their purchases.

Brand Name	Windsor
Return Window	30 days for most items. 14 days for special occasion dresses. Final sale items are non-returnable.
Return Condition	Items must be unworn, unwashed, with all original tags attached.
Return Methods	In-store or via mail (with a prepaid return label).
Refund Processing Time	Refunds are typically processed within 5-7 business days after receiving the returned item.
Refund Method	Refunds issued to the original payment method. If purchased with PayPal, ZipPay, or a gift card, refunds may be given as store credit.
Exchange Policy	Exchanges can be made in-store for a different size or item of equal value.
Damaged or Defective Items	Must be reported within 7 days for a replacement or refund.
Customer Care Contacts	Email: [email protected] Phone: 1-800-323-4766

Windsor Return Policy

Windsor offers a straightforward 30-day return window for most items, giving customers ample time to decide if a purchase meets their expectations. To qualify for a return, items need to be in new, unworn, and unwashed condition with all original tags still attached. This policy ensures that customers can return their items in pristine condition, making the process efficient for both parties.

For certain categories, Windsor has specific return periods. For example, special occasion dresses, such as prom or formal gowns, must be returned within 14 days from the original purchase date. These items are subject to a shorter return window due to their unique nature and higher demand.

To make a return, proof of purchase is required, which can be in the form of a receipt, packing slip, or digital order confirmation for online purchases. Ensuring you have proof of purchase is essential, as it helps Windsor validate the transaction, providing a smooth refund or exchange experience.

With this policy, Windsor creates a flexible, customer-centric return system that accommodates various purchase types. By keeping original receipts and understanding these timelines, customers can make the most out of Windsor’s return options and shop with confidence.

In-Store Returns

Returning items in-store at Windsor is a convenient option for customers who prefer a quick and direct refund or exchange. Windsor’s in-store return policy allows customers to bring eligible items back to any Windsor location within 30 days of the original purchase date. This in-person return option not only saves on return shipping costs but also provides the opportunity for an immediate refund to the original payment method.

To complete an in-store return, you’ll need proof of purchase, like a receipt or online order confirmation. This helps ensure the smooth processing of the return. Windsor accepts returns for items purchased both online and in-store, but the items must be in new, unused condition with all tags attached. Items such as formal dresses have specific return conditions and may need to be brought back within 14 days.

Additionally, items purchased with certain payment methods—like PayPal, ZipPay, or Amazon Pay—are eligible only for in-store exchanges, not refunds. These returns are typically refunded to store credit. This approach ensures customers still have flexible options if they use alternative payment methods.

In-store returns are a simple and efficient way to manage purchases that didn’t meet expectations, offering customers both flexibility and instant support.

Online and Mail Returns

For customers who prefer online returns, Windsor offers a convenient mail return process. You can initiate an online return by visiting Windsor’s official return portal, where you’ll need your order number and shipping zip code to start. Once you’ve completed the necessary steps, Windsor provides a prepaid FedEx shipping label to make the return process straightforward. However, keep in mind there is a $7.95 fee for returns via mail, which will be deducted from your refund. Alternatively, you can use the Happy Returns Bar service at select locations for a $4.95 fee, providing an in-person return option without the need for a shipping label.

To ensure a smooth refund process, items must meet Windsor’s condition requirements, which include being unworn, unwashed, and retaining all original tags. Windsor processes refunds within approximately 5-7 business days after receiving and inspecting the returned items, though processing times can vary based on your bank.

Customers who bought items during sales should also be aware of restrictions. Final sale items, for example, are not eligible for returns. This policy is set to maintain consistency and ensure that customers receive high-quality, unused products with every purchase.

Exchange Policy

Windsor’s exchange policy offers customers flexibility if they need a different size, color, or item. Exchanges are primarily handled in-store, allowing customers to directly select a replacement item. For online orders, Windsor recommends initiating a return for the unwanted item first, followed by placing a new order for the desired replacement. This two-step process ensures a smooth and efficient exchange experience for customers purchasing through the Windsor website.

Certain items, however, are not eligible for exchange. Items labeled as final sale, including lingerie, adhesive bras, and clearance items, cannot be exchanged or refunded. Additionally, if you purchased an item using PayPal, ZipPay, or Amazon Pay, you’re only eligible for an exchange if returning in-store, not a refund. Windsor ensures that all other exchanges meet quality standards, and in-store staff are available to help with finding similar styles or sizes if the original item is unavailable.

For customers seeking a different product, Windsor’s exchange policy provides a fair way to replace items, while also giving flexibility through online and in-store options.

Refund Policy

Windsor’s refund policy provides customers with options based on their purchase method and return approach. If an item is returned within the standard 30-day window (or 14 days for special occasion dresses), and meets Windsor’s condition requirements, the refund is processed to the original payment method. For online purchases returned by mail, the refund will be issued after the item is received and inspected, which generally takes about 5-7 business days.

For customers returning items in-store, refunds are typically processed immediately to the original form of payment. However, for items purchased using alternative payment methods such as PayPal, ZipPay, or Amazon Pay, Windsor will issue refunds as store credit if returned in-store.

Windsor deducts a $7.95 fee for mail-in returns, or $4.95 for returns via Happy Returns Bar locations, from the total refund amount. It’s important for customers to understand that some items, like final sale products, are not eligible for refunds. Windsor aims to keep the refund process efficient while maintaining quality control over returned products.

Frequently Asked Questions (F.A.Q.)

1. Can I return an online purchase to a Windsor store?

Yes, most items purchased on Windsor’s website can be returned in-store. Simply bring the item along with your packing slip or online order confirmation to any Windsor location. The staff will assist with your return, which makes it a convenient option for online shoppers.

2. What if I don’t have my receipt? Can I still return an item?

Windsor generally requires proof of purchase for returns. If you don’t have a receipt, a valid government-issued photo ID may be needed to process a return. Without a receipt, Windsor may offer a refund or exchange based on the item’s current selling price, but this is subject to their discretion.

3. Are final sale items eligible for return?

No, final sale items are not eligible for return or exchange. This includes items like lingerie, adhesive bras, and deeply discounted items. Be sure to check Windsor’s return terms before purchasing these items, as they cannot be refunded.

4. How are returns handled for items purchased with a gift card?

If you return an item purchased with a Windsor gift card, the refund will be issued back to a gift card, allowing you to use the amount for future purchases.

5. How long does it take to receive my refund?

Refunds for in-store returns are typically processed immediately, while mail-in returns take about 5-7 business days to process once the item is received and inspected. The exact time may vary based on your bank’s processing times.

Wrapping Up

Windsor’s return, refund, and exchange policy is structured to be customer-friendly while protecting the quality of its products. With clear return windows, accessible in-store and online return methods, and transparent conditions for eligible items, Windsor offers shoppers flexibility and peace of mind. Understanding the specifics—such as the 30-day return period, the 14-day return rule for special occasion dresses, and exceptions for final sale items—helps ensure a smooth return experience.