Vuori Return, Refund, and Exchange Policy [2024]

Vuori, a California-based activewear brand known for its comfortable yet high-performance gear, has implemented a customer-friendly return and refund policy for 2024. Vuori emphasizes its “Investment in Happiness” policy, ensuring customers can shop with confidence and flexibility.

This guide breaks down Vuori’s return, refund, and exchange policies, helping you understand the conditions, timelines, and steps involved. Whether you bought online or in-store, Vuori’s return and exchange process aims to make the experience as seamless as possible.

Brand Name	Vuori
Return Window	120 days from the purchase date
Condition for Returns	Items must be unworn, unwashed, and have original tags attached
Refund Processing Time	7-14 business days after the return is received
Refund Method	Original payment method or store credit if no receipt is available
Exchange Policy	Available within 120 days; items must meet return criteria
Exclusions	Sale items, intimate apparel, and items with signs of wear
Customer Care Email	[email protected]
Customer Care Phone	1-844-4-VUORI (1-844-488-674)

Vuori Return Policy

Vuori offers a generous 120-day return window, allowing customers ample time to evaluate their purchases. To qualify for a return, items must be in their original, unused condition with tags intact. Vuori accepts returns for both in-store and online purchases, making it easy for customers to bring items back through their preferred channels.

To initiate a return, make sure the item is unworn, unwashed, and in its original condition. Vuori requires tags to be attached, ensuring the product’s resale eligibility. If you still have the receipt, the return will be processed faster. However, even without it, Vuori may allow a return by verifying the purchase with other documentation, like a credit card statement.

For returns with a receipt, the process is typically straightforward, and refunds are issued in the original payment method. If you’ve lost the receipt, Vuori may still issue a merchandise credit or process an exchange based on other purchase verification. Note that returns for a refund, rather than a store credit or exchange, are limited to items with proof of purchase.

Refund Policy

Vuori’s refund policy aims to simplify the process for customers while maintaining product quality standards. When you return an item within the 120-day return window, refunds are generally issued to the original payment method. In cases where proof of purchase is missing, refunds may be processed as store credit instead. Here’s what you need to know about how Vuori handles refunds.

After Vuori receives and inspects the returned item, refunds typically take 7-14 business days to appear in your account. This period includes the time it takes for Vuori to process the item, along with any additional banking times for the refund to reflect in your statement. For faster processing, ensure the item is in acceptable condition and meets Vuori’s return criteria, as delays may occur if the item is damaged or shows signs of wear.

If you return the item with a valid receipt or order confirmation, Vuori refunds the amount to the original payment method, such as a credit or debit card. In the absence of proof of purchase, Vuori may issue a merchandise credit, which can be used for future purchases in-store or online.

While Vuori strives to accommodate most returns, some items are not eligible for refunds. These include intimate apparel, gift cards, and personalized products. Vuori will also reject items that are heavily worn, damaged, or altered after purchase. This ensures that only items in new, resalable condition are eligible for a full refund or store credit.

Exchange Policy

Vuori offers a straightforward exchange policy that allows you to swap items for different sizes, colors, or styles within 120 days of purchase. This policy is especially useful for customers who need a different fit or want a product in a new color without the hassle of repurchasing. Here’s how Vuori’s exchange policy works and what conditions apply.

To exchange an item, it must be in new, unused condition with the original tags attached. Vuori allows customers to request an exchange for items of equal or lesser value if they meet these requirements. If the item you want to exchange costs less than the original, you’ll receive a merchandise credit for the difference.

If the item you want is more expensive, you’ll need to cover the price difference at the time of exchange. Vuori’s exchange policy applies to in-store and online purchases, making it convenient to exchange items regardless of where you originally bought them. For online purchases, you’ll follow the same steps as a return, selecting the option to exchange on Vuori’s portal.

Direct exchanges are only available if the replacement item is in stock. If it’s unavailable, Vuori may suggest that you return the item for a refund or store credit, and then place a new order. This process helps ensure you get the item you want, even if a direct exchange isn’t possible. Vuori’s policy excludes some items from exchanges, such as intimate apparel and customized products, to maintain hygiene and quality standards.

Frequently Asked Questions (F.A.Q)

Can I return items after 120 days?

Vuori’s standard return window is 120 days from the purchase date, which provides ample time for most returns. However, returns beyond this period are generally not accepted unless there is a manufacturing defect. For defective items, Vuori may make exceptions, allowing customers to request repairs or replacements beyond the initial return window.

What if I lost my receipt?

Vuori understands that receipts can sometimes be misplaced. While having a receipt or order confirmation makes the return process easier, Vuori may still accept returns without one. In such cases, you may need to provide other purchase verification, such as a credit card statement or order history. Returns without a receipt may be processed as a store credit rather than a refund to the original payment method.

How long does a refund take to process?

Refunds typically take 7-14 business days to process after Vuori receives and inspects the returned item. The timeline may vary slightly based on your bank’s processing times. Using Vuori’s prepaid return label and ensuring the item meets all return criteria can help prevent delays.

Are sale items eligible for returns?

Yes, Vuori accepts returns on sale items as long as they meet the standard return criteria: unused, in original condition, and within the 120-day return window. However, final sale items may not be eligible for return, so it’s wise to check the specific terms for each product before purchasing.

Can I exchange an item directly in-store?

Yes, Vuori allows in-store exchanges for different sizes, colors, or styles if the item meets the return eligibility criteria. Simply bring the item and your purchase receipt to a Vuori store, and the staff will help you with the exchange. This option is convenient for immediate exchanges, saving customers the wait time associated with online exchanges.

What if I received a defective item?

If you receive a defective item, Vuori’s customer service team will assist you in arranging a repair or replacement, even after the standard 120-day return period. Defective items are handled with priority, and Vuori’s support team provides guidance on submitting a request to resolve the issue quickly.

Wrapping Up

Vuori’s return, refund, and exchange policies provide customers with flexibility and peace of mind when shopping for activewear. With a generous 120-day return window, you have ample time to try on and test your purchase. Vuori’s straightforward approach to refunds and exchanges—both online and in-store—ensures you can shop without worrying about complicated returns. The options for merchandise credit, direct exchanges, and repairs for defective items showcase Vuori’s commitment to customer satisfaction and product quality.