TJ Maxx Return, Refund, and Exchange Policy [2025]

Shopping at TJ Maxx is usually fun, but sometimes you need to return something. Knowing their policy makes returns easier. It doesn’t matter if you bought online or at the store—TJ Maxx has simple rules to make returns pretty easy.

TJ Maxx Return Policy

TJ Maxx has slightly different rules depending on how you bought stuff. If you bought something in-store, you get 30 days to return it with your receipt. Online orders give you a bit more time—40 days from the day you ordered. But there are exceptions you need to know about.

How to Return Items Purchased Online?

If you bought something online, you can return it two ways: send it back by mail or bring it to the store yourself.

Returning by Mail

• Use the shipping label TJ Maxx gave you with your receipt.
• They’ll take $11.99 from your refund unless the item has a defect.
• Put your receipt or shipping email in the package, or they might not know it’s yours.
• If they get it after 40 days, you’ll only get store credit, no money back.

Returning In-Store

• Take your item and the packing slip or receipt to any TJ Maxx store.
• You’ll need to sign something when you do the return.
• No receipt? Just bring your photo ID, and they’ll give you store credit.

Note: You can’t return online stuff to other stores like Marshalls or HomeGoods. Only TJ Maxx.

Exceptions and Restrictions

TJ Maxx doesn’t accept certain returns:

• Items over $1,000, handbags or shoes over $499.99, special gowns, luggage sets—no in-store returns.
• Used items or opened beauty products—no refunds at all.
• Anything labeled “Final Sale” stays with you forever. You can’t return it.

Always double-check your item details or your receipt if you’re not sure.

Refund Processing Times

How quickly you get your refund depends on how you send stuff back:

• In-Store Returns: You get your money back right away or get a store credit immediately.
• Mail-In Returns: It takes longer—usually around 10–14 business days after TJ Maxx gets your package. Your bank can take even longer.

Frequently Asked Questions (F.A.Q)

Q1. Can I return items without a receipt?

Yup! But no receipt means no cash refunds. You get store credit instead. Make sure you bring a photo ID.

Q2. Can I exchange an item purchased online?

Nope. TJ Maxx can’t do exchanges for online buys because their inventory changes too fast. You’ll have to return your item and order again.

Q3. Are holiday returns different?

Yes, they give you extra time around the holidays. Stuff bought from October to December can be returned all the way through February.

Q4. Does TJ Maxx offer free shipping for returns?

No, sorry. There’s an $11.99 fee if you send it back by mail. But if you bring it to the store, it’s free.

Q5. Can I return gift cards?

No, gift cards can’t be returned unless state law says otherwise (like small balances in California).

Wrapping Up

TJ Maxx has a pretty clear return policy, but you still need to watch for exceptions and details. Knowing these rules will make returning stuff easier. Keep your receipts safe and always check if your item can be returned before you try.