Temu Return, Refund, and Exchange Policy [2025]

If you’re shopping on Temu, you should know how their return, refund, and exchange policy works. Temu’s guidelines are simple enough to help you if something’s wrong with your order or you just decide you don’t want it anymore. Knowing how their process works can save you from extra hassle later on.

Table of Contents

Temu Return Policy

Policy Aspect	Description
Return Window	90 days from purchase date
Shipping Period	14 days after initiating return request
Non-Returnable Items	Clothing (worn/washed), health products (opened), groceries (perishable)
No-Return Refunds	Avaliable for low-value items under $10
Refund Methods	Original payment method or Temu credit balance
Total Refund Time	5-10 business days

Temu gives customers plenty of time to change their minds. You get 90 days to decide if an item is right for you or not. But keep in mind there are two important deadlines to watch out for:

Initiation Period: You have to start the return within 90 days of placing the order.
Return Shipping Period: After approval, you must ship it back within 14 days.

To return something, just log into your Temu account, pick the item under “Your Orders,” and select the “Return/Refund” option. Then follow the instructions from there.

Non-Returnable Items

Even though Temu’s return rules are pretty flexible, they don’t take back everything. Some things can’t be returned because of hygiene or custom reasons, like:

Clothing: If it’s been worn, washed, or tags and stickers are gone.
Hygiene Products: For safety and cleanliness reasons.
Free Gifts: Items that were part of promotions or special deals.

Always double-check item descriptions before buying to make sure they can be returned.

Refund Options

If your return gets accepted, you can get your money back in two ways:

Original Payment Method: The refund goes straight back to your card or bank.
Temu Credit: You get credits you can spend again on Temu.

The whole refund process usually takes between 5 to 10 business days. It depends on processing times from both Temu and your bank.

No-Return Refund

Sometimes Temu lets you keep an item and still gives a refund, especially if it’s damaged or defective. They might not even need it back if you send clear photos showing the issue. You’ll get your refund and keep the item.

Exchange Policy

Temu doesn’t have direct exchanges, which means if you want something different, you’ll have to return the item first. After returning it, you’ll get refunded and can then place a new order for the right item. It’s not as fast, but it helps Temu manage stock better.

Frequently Asked Questions (F.A.Q)

Q1. How do I return something on Temu?

Returning an item is easy. Just log into your Temu account, select the item from “Your Orders,” then click “Return/Refund.” You’ll need to fill in a couple of details and submit it.

Q2. Are returns free on Temu?

Your first return shipment is usually free, but check before sending, since some returns might have shipping costs, especially if you’ve already returned something before.

Q3. Are refunds instant on Temu?

No, refunds usually take about 5-10 business days. The time includes approval, processing by Temu, and your bank’s processing time.

Q4. Can I exchange an item instead of returning it?

Not directly. You have to return the unwanted item first and then place a new order using the refund or credits you receive.

Q5. Can I get cash from Temu credit refunds?

No, Temu credits are for use only within the Temu platform. You can’t turn these credits into cash.

Wrapping Up

Temu’s return, refund, and exchange policies are pretty straightforward. Knowing them ahead of time makes it easier to shop without stress. If something goes wrong with your purchase, you’ll already know what to do next.