Skims Return, Refund, and Exchange Policy [2024]
Shopping online can be convenient, but knowing what to expect from a brand’s return policy is essential. Skims, known for its inclusive range of shapewear, loungewear, and undergarments, prioritizes customer satisfaction.
Their return, refund, and exchange policy provide clarity and options for customers who may need to return items. Read on to make sure you’re prepared if you need to make a return, request a refund, or get a replacement.
| Brand Name | Skims |
|---|---|
| Return Period | 30 days from purchase date. |
| Return Condition | Item must be unworn, unwashed, with original tags and packaging. |
| Return Process | Returns can be initiated online through your Skims account or in-store where available. |
| Exchange Policy | Exchanges follow the same 30-day window; eligible for size or item swap if available. |
| Damaged/Defective Items | Contact customer service immediately for a full refund or replacement. |
| Customer Service Email | [email protected] |
| Customer Service Phone | +1 (310) 694-5588 |
| Customer Support | Reach out via email or phone for assistance with returns, refunds, and exchanges. |
Skims Return Policy
Skims offers a straightforward return policy to ensure that customers can shop confidently. If you’re not completely satisfied with your purchase, you can return eligible items within a 30-day window. To qualify, items must be returned in their original, unworn condition, with all tags and packaging intact. This means no signs of wear or washing, as Skims prioritizes maintaining the quality of returned merchandise.
Certain items are non-returnable. Products such as bodysuits, underwear, lingerie, and custom-made pieces are excluded from returns. This policy applies to safeguard hygiene and quality, so it’s essential to double-check item eligibility before starting a return.
Skims enforces a 30-day limit from the purchase date, so keeping track of the date is crucial. Returns initiated beyond this period may not be accepted, potentially leading to a loss of refund or exchange options. By adhering to these guidelines, Skims aims to streamline returns while maintaining product integrity.
How to Return Items?
Starting a return with Skims is designed to be a simple process. If you’ve decided to return an item, head to the Skims Returns Center online. Here, you’ll be asked to enter your order number and provide a reason for the return. This information helps streamline the process and enables Skims to process returns faster.
Once your return is approved, Skims will offer two main options for refund: a direct refund to your original payment method or store credit. Choosing store credit often waives the return shipping fee, making it a budget-friendly choice if you plan to shop again with Skims. Otherwise, Skims charges a $6 return shipping fee for standard returns within the U.S., which is deducted from your refund.
To ensure the item arrives in good condition, carefully pack it with its original packaging. You are responsible for the packaging and postage, and Skims recommends using a secure shipping method to prevent damage or loss. After shipping, you can track the return through your Skims account, which provides updates on the return’s progress.
Skims Refund Policy
After successfully submitting a return, Skims provides two main refund options. The first option is a refund directly to your original payment method, which typically takes 7–10 business days to process. This timeline may vary slightly depending on your bank’s policies, so keep this in mind when planning for the refund.
The second option is receiving a refund in the form of Skims store credit. Choosing store credit has a few added benefits, including the waiver of the return shipping fee within the U.S. This makes it an ideal choice if you plan on making another purchase. Plus, store credit is typically issued faster than direct refunds, allowing you to shop sooner.
Skims’ refund policy covers most items, but it’s worth noting that shipping fees and any additional fees associated with the original purchase are not refundable. Final sale items and certain custom products remain non-refundable. If there’s an issue, such as a damaged or defective item, Skims encourages customers to reach out immediately, as they often expedite refunds or replacements for these cases.
Skims Exchange Policy
Unlike some brands, Skims doesn’t offer direct exchanges for different sizes, colors, or styles. If you wish to exchange an item, the process involves returning the original purchase and then placing a new order for the preferred item. This approach ensures customers can find what they need, even if it’s technically a new transaction.
To proceed with an exchange, initiate a return for your item through the Skims Returns Center and select a refund method (either back to your payment method or as store credit). Once your return is processed, you can then place a new order for the desired replacement item. Using store credit may expedite the process, as Skims store credits are typically issued faster than bank refunds.
Although direct exchanges are not an option, Skims makes the process of returning and repurchasing manageable and straightforward. This policy also benefits those who prefer to try different styles or shop across collections without complicated exchanges.
International Return Policy
For international orders, Skims has a few additional guidelines to ensure smooth returns. Although international customers can initiate returns similarly to U.S. customers, they are responsible for covering return shipping costs. In many cases, customs fees, duties, and taxes paid on the original order are also non-refundable, so these costs should be considered before initiating a return.
To begin an international return, customers should first reach out to Skims customer service. The team will provide specific instructions for returns based on the country of origin, as policies may vary by region. This can include different return addresses or additional steps to comply with international shipping regulations. Skims recommends using a reliable shipping method with tracking, as customers are responsible for ensuring the item reaches their return center safely.
Refund options for international customers are generally the same as domestic returns: refunds can be issued back to the original payment method or as store credit. However, processing times may vary slightly depending on banking or currency conversion factors in different countries.
Frequently Asked Questions (FAQ)
Can I return items without a receipt?
No, Skims requires proof of purchase, such as an order confirmation or receipt, to process a return. This ensures accuracy and helps prevent unauthorized returns. You can locate your order details through your Skims account or email, so it’s helpful to retain purchase records.
What if I receive a defective item?
If you receive a damaged or defective item, contact Skims customer service as soon as possible. They typically expedite returns for faulty items and may provide additional support, such as covering shipping costs. Documenting the defect with photos often helps resolve the issue faster.
Are returns allowed on items purchased with a gift card?
Yes, items bought with a Skims gift card are eligible for returns. In most cases, the refund will be issued as store credit, allowing you to make another purchase. If you have a mix of payment methods (gift card plus credit card), Skims may divide the refund between these payment options.
Can international purchases be returned?
Yes, international purchases are eligible for return. However, as mentioned earlier, international customers must cover shipping costs, and customs fees are non-refundable. It’s essential to follow Skims’ specific return instructions for your country to avoid delays.
Who pays for return shipping?
For domestic returns, Skims charges a $6 return fee for shipping unless store credit is chosen. For international returns, the customer covers the entire shipping cost. Customers can choose their preferred return method, but Skims recommends secure options with tracking.
Wrapping Up
Skims’ return, refund, and exchange policies aim to simplify the shopping experience and ensure customer satisfaction. With clear guidelines on eligibility, timeframes, and return processes, Skims makes it easy for customers to handle returns if needed. Remember to start returns within 30 days, ensure items are unworn and in their original packaging, and be aware of items that may be non-returnable, such as underwear or custom products.
