Lulus Return, Refund, and Exchange Policy [2025]

For online shoppers, knowing a retailer’s return, refund, and exchange policies is essential for a smooth shopping experience. Lulus, a popular online fashion store, offers a policy designed to accommodate various needs.

As an online-only brand, it stands out by providing customers with specific options that make it easier to return or exchange items while following straightforward rules.

Whether it’s about making sure you qualify for free return shipping or knowing which items are non-returnable, we’ll go over every key detail you need for a hassle-free shopping experience. This way, you’ll feel confident about your purchase decisions and know exactly what to do if something isn’t quite right.

Brand Name	Lulus
Return Policy	Returns accepted within 30 days of delivery. Free return shipping if initiated within 10 days; otherwise, a $7 fee applies. Items must be unworn, unwashed, and with tags attached.
Non-returnable Items	Final Sale" items, beauty products (if opened), and gift cards are non-returnable.
Refund Policy	Refunds processed within 5-7 business days after receiving the item. Issued to the original payment method (or as store credit for gift card purchases).
Exchange Policy	Free exchanges for size only (same item) within 21 days of delivery. Original item must be returned within 10 days of initiating the exchange. Limit one exchange per item; U.S. orders only.
Customer Care	Email: [email protected] Phone: 1-866-918-5858 (available Monday to Friday, 5 AM - 5 PM PST)

Lulus Return Policy

Lulus’ return policy provides flexibility to ensure customers can return items they don’t want, as long as certain conditions are met. First, returns are accepted within a 30-day window from the delivery date, which allows customers ample time to assess their purchase. However, for customers wanting to avoid return shipping fees, it’s essential to initiate the return within the first 10 days. Returns within this 10-day period qualify for free return shipping; otherwise, a $7 fee is deducted from the refund.

To be eligible for a return, the item must be unworn, unwashed, and have all original tags attached. Returns for items that have been washed, worn, or have missing tags are not accepted. Checking your order upon arrival helps ensure that everything meets these criteria if you plan to return it.

Certain items are strictly non-returnable. This includes items marked as “Final Sale” at checkout, which can’t be returned or exchanged. Beauty and wellness products, if used or opened, are also ineligible for returns due to hygiene reasons. Additionally, gift cards, once purchased, are non-returnable and can’t be exchanged for cash or store credit. Keeping these restrictions in mind while shopping can help avoid unexpected issues with returns.

Refund Policy

Once Lulus receives a returned item, they prioritize efficient processing to ensure customers receive their refunds promptly. Typically, refunds are processed within 5 to 7 business days of the item’s arrival at Lulus’ returns center. The refund is issued to the original payment method, so customers using credit cards, PayPal, or other payment options will see the credit returned through the same method.

However, it’s important to note that the actual time frame for seeing the refund may vary depending on the payment processor or bank. For example, some banks might take additional time to reflect the refund in the customer’s account even after Lulus has completed processing it.

If the return is sent after the initial 10-day window, Lulus deducts a $7 shipping fee from the refund, a charge meant to cover return shipping. No restocking fees apply for items returned correctly within the allowed time frame and in acceptable condition. It’s worth double-checking return guidelines before sending an item back, as any items that don’t meet these conditions could result in delays or partial refunds.

Exchange Policy

Lulus offers a straightforward, no-cost exchange policy for items that don’t quite fit, allowing customers to swap for a different size in the same style. Exchanges are available within 21 days of delivery, with eligibility limited to one exchange per item. Importantly, Lulus covers shipping costs for exchanges, making it easier for customers to get the right fit without additional charges.

To initiate an exchange, customers start the process through Lulus’ website, selecting the desired size and confirming the return of the original item. Once confirmed, Lulus ships the requested size, while customers return the original item within 10 days of exchange initiation. Meeting this deadline ensures that no extra charges are applied; if the item isn’t returned on time, Lulus will charge for the cost of the replacement item.

Some conditions apply to exchanges: they’re only available for the same item in a different size, with availability based on stock. Exchanges can only be completed for orders shipped within the United States, and they aren’t applicable to orders paid fully with store credit or payment methods like Klarna and Afterpay. Additionally, certain final sale items priced above $25 are eligible for size exchanges, provided the item is in new condition.

Tips for a Smooth Return or Exchange with Lulus

To ensure a smooth return or exchange experience with Lulus, keeping a few practical tips in mind can save time and prevent unexpected fees:

• Plan Returns Early
  Aim to return items within 10 days of receiving your order if possible. Doing so makes you eligible for free return shipping, which avoids the $7 deduction for late returns. Having a quick turnaround also means you’re less likely to miss the overall 30-day return window.
• Double-Check Return Eligibility
  Before purchasing, consider if you might need flexibility to return the item. Items marked as “Final Sale” or certain categories like beauty products are non-returnable, so reviewing these details at checkout can prevent any issues down the line.
• Keep Receipts and Track Your Return
  When preparing a return, make sure all tags are attached, and the item is packed securely, especially for accessories or items with specific packaging. It’s also helpful to keep the return tracking information on hand, so you can verify delivery if there are any delays in processing.

Frequently Asked Questions (F.A.Q)

What items are not returnable?

Certain items cannot be returned to Lulus, including those marked as “Final Sale.” This category includes heavily discounted or clearance items, as well as beauty and wellness products if they’ve been opened. Gift cards are also non-returnable and non-refundable.

Can I combine items from multiple orders in one return package?

Lulus recommends not combining returns from multiple orders in a single package. Each order should be returned separately with its unique return label to avoid processing issues. Merging multiple returns can cause delays in refunds.

Will Lulus accept returns without original packaging, such as shoes or handbags?

Items like shoes and handbags must be returned in their original boxes or dust bags. If these packaging elements are missing, Lulus may deny the return or issue a partial refund. This is particularly important for items that are more prone to wear and tear.

What happens if I return an item outside the allowed time frame?

If an item is returned past the 30-day return window, it may be rejected or not refunded fully. Contacting Lulus’ customer service in such cases may help, but it’s generally advised to adhere to the specified timeline.

How are refunds processed for orders using gift cards or store credit?

Refunds for items originally purchased with gift cards or store credit are issued back as store credit rather than a cash refund. This credit can be used on future Lulus purchases, but it won’t be eligible for a cash transfer to a bank or credit card.

Wrapping Up

Lulus’ return, refund, and exchange policies provide a solid balance of flexibility and structure, making it simpler for customers to shop with confidence. By following the guidelines—like returning items within specified time frames, ensuring items meet eligibility requirements, and using the correct return labels—you can enjoy a hassle-free process. Lulus’ customer-friendly approach, including no-cost exchanges and accessible online returns, ensures shoppers can quickly correct any size or fit issues without much inconvenience.