Kohls Return, Refund, and Exchange Policy [2024]
The Kohls Return Policy in 2024 aims to make returns, refunds, and exchanges as easy and flexible as possible for every shopper. Understanding the policy details can save time and ensure a smoother shopping experience.
Kohl’s commitment to customer satisfaction is evident in its 180-day return period for most items, allowing plenty of time to decide if a purchase meets your expectations. For high-value products like electronics and watches, the policy includes a shorter return period, acknowledging the unique nature of these items.
Kohl’s provides multiple options for processing returns, including in-store returns, which are often the quickest, and online returns for added convenience. If you’re worried about losing your receipt, Kohl’s has you covered with options for receipt-free returns, often using your Kohl’s account or credit card to locate the original transaction.
| Brand Name | Kohls |
|---|---|
| Return Policy | Most items: 180 days from purchase. Premium electronics: 30 days. Holiday purchases (November 1 - December 25): Extended until January 31. |
| Refund Method | Refunds credited to the original payment method. Cash purchases refunded immediately in cash. Receipt-less returns result in store credit. |
| Exchanges Policy | Eligible within 180 days. Premium electronics: 30 days. Items can be exchanged for the same product or one of equal value. |
| Receipt-less Returns | Allowed; associates can locate purchases using credit card or Kohl's account. Store credit issued based on the lowest sale price within the last 13 weeks. |
| Conditions for Return | Items must be in original condition with tags attached. Opened electronics must include all accessories and original packaging. |
| Customer Service Phone | (855) 564-5705 |
| Customer Service Email | Email support is available through the Kohl's website; direct email is not typically provided. |
| Website for More Information | Kohl's Customer Service |
Kohls Return Policy
Kohl’s offers an accommodating return policy designed to make it simple for customers to get a refund or exchange. Most items can be returned within a generous 180-day period, allowing plenty of time for buyers to decide if they’re satisfied with their purchase. This policy applies to a wide range of items, including clothing, shoes, household goods, and more.
If you have a receipt, you can expect a hassle-free return, typically refunded back to the original payment method. However, even if you don’t have the original receipt, Kohl’s has options. Associates can often retrieve the purchase record using the credit card or account you used at the time of purchase. In cases where neither a receipt nor proof of purchase is available, Kohl’s will provide store credit based on the lowest sale price within the last 13 weeks.
Certain items, such as premium electronics, come with shorter return windows. Electronics and watches, for example, have a 30-day return policy to ensure timely feedback for these high-value items. Kohl’s provides easy in-store and online return options, so you can choose the method that’s most convenient for you.
Kohl’s Refund Process
The refund process at Kohl’s is straightforward, with different options based on the payment method you used. If you return an item in-store, your refund will be processed at the customer service desk. If the original payment method was a credit or debit card, the refund is credited directly to your account, often within 7–10 business days. For cash purchases, refunds are typically issued in cash immediately.
For online purchases, Kohl’s allows you to return items by mail or in-store. If returning by mail, you’ll need the original packing slip which should include all accessories and tags with the product. After Kohl’s receives your return, processing can take up to 30 days, and the refund will be credited to your original payment method.
Kohl’s also supports returning items without a receipt. In these cases, the refund will be issued as store credit at the lowest sale price in the last 13 weeks. Kohl’s encourages customers to keep receipts to ensure a smoother refund experience but is flexible enough to assist even without one.
Returning Items Without a Receipt
Kohl’s understands that receipts can sometimes get lost, and it has a policy to support returns even without one. If you don’t have your original receipt, Kohl’s associates can often help by looking up your purchase in their system, using your credit card, Kohl’s account, or order details if the item was bought online. This makes the return process smoother and ensures that your transaction is traceable.
If an item cannot be verified through a credit card or account lookup, you can still receive store credit. In such cases, Kohl’s will issue store credit based on the item’s lowest sale price within the past 13 weeks. This ensures that customers can still return items and receive fair value even without proof of purchase. Store credit allows you to shop again in-store or online.
Keep in mind that some limitations apply. For higher-value items like premium electronics or specific seasonal items, you may be required to present a receipt. This helps protect against return fraud and ensures all customers receive fair treatment.
Kohls Exchange Policy
Kohl’s exchange policy is designed with flexibility, allowing customers to exchange items within 180 days of purchase for most products. This applies to clothing, footwear, jewelry, and other standard items, giving customers a substantial timeframe to make exchanges. If you have the original receipt, you can make a seamless exchange for a different size, color, or similar item of equal value, based on product availability. For items without a receipt, Kohl’s offers a merchandise credit, typically for the item’s lowest sale price within the last 13 weeks.
For premium electronics, the exchange timeframe is shorter, limited to a 30-day period. These items must be returned in original packaging, and a receipt is often required for validation. Kohl’s takes additional measures during the holiday season, extending the return window for select electronics and seasonal items bought between November and December.
Online purchases can be exchanged at Kohl’s stores, allowing customers to bypass the mail return process. Simply bring the item and original packing slip to a Kohl’s location to initiate the exchange. Currently, exchanges cannot be processed by mail, so items purchased online that need to be swapped must be handled in-store.
Kohl’s Holiday Return Policy at Kohl’s
Kohl’s offers an extended return period during the holiday season, making it easier to return gifts and seasonal purchases. For electronics and premium items bought between November 1 and December 25, Kohl’s extends the return window until January 31 of the following year. This policy applies specifically to high-value electronics, which usually have a 30-day return period outside the holiday season.
For beauty items purchased from Kohl’s Sephora, a similar holiday extension applies. Customers have until January 31 to return items purchased in November and December, as long as they are new or gently used with a valid receipt or account lookup. Kohl’s holiday return policy also covers seasonal items and certain gifts, providing customers additional flexibility when buying for friends and family during this period.
To simplify the return process, Kohl’s encourages customers to keep receipts or account information handy. This is particularly useful for holiday returns, as it allows for full refunds or exchanges without issues. Kohl’s holiday return policy helps reduce stress for customers who may need extra time for seasonal or gift returns.
Frequently Asked Questions (F.A.Q)
Can I return items purchased online to a physical Kohl’s store?
Yes, Kohl’s makes it convenient to return items bought online at any physical store location. Simply bring the item and the original packing slip or order confirmation email to the customer service desk, and Kohl’s will process your return or exchange on the spot.
How are refunds processed for online purchases?
If you return an online purchase in-store, refunds are issued back to the original payment method. If you choose to return by mail, the refund will be processed once Kohl’s receives the item, which can take up to 30 days. Refunds will appear on your original payment method within 7–10 days of processing.
Is there a time limit on returning clearance items?
Clearance items are generally eligible for Kohl’s 180-day return period, similar to standard merchandise. However, if the item falls under a specific return category, like premium electronics, the return period may be shorter, such as 30 days.
Can I return opened or used items?
Kohl’s accepts gently used returns for some categories, such as beauty items from Sephora at Kohl’s, which can be returned within 60 days if new or gently used. Items like electronics need to be returned in good condition with the original packaging.
What is Kohl’s policy for items without original tags or packaging?
Kohl’s is flexible with items missing original tags or packaging, especially if you have a receipt or proof of purchase. Store associates may issue refunds as store credit if the product’s original tags aren’t present.
How does Kohl’s holiday return policy work?
During the holiday season, Kohl’s extends the return window for certain items, particularly electronics, to January 31. This allows extra time for holiday gifts, making returns or exchanges convenient well into the New Year.
Wrapping Up
Kohl’s provides a flexible and customer-friendly return, refund, and exchange policy that meets various needs. Whether you’re returning a recently purchased item, exchanging a holiday gift, or seeking a refund for an online order, Kohl’s policies aim to make the process as simple as possible. With options for in-store and online returns, receipt-free returns, and an extended holiday period for certain items, Kohl’s prioritizes ease and convenience.
