Hobby Lobby Return, Refund, and Exchange Policy [2024]

Shopping at Hobby Lobby can be a rewarding experience for craft lovers, decorators, and anyone with a DIY mindset. However, when a purchase doesn’t go as planned, understanding the return, refund, and exchange policies can save you from unexpected surprises. Knowing what Hobby Lobby allows in terms of returns—especially the timelines and limitations—can make the process much simpler.

In 2024, Hobby Lobby maintains a standard 90-day return window, with some variations based on item type and purchase location (online vs. in-store). This article will guide you through everything you need to know about returning, refunding, and exchanging items at Hobby Lobby, including answers to common questions and tips for ensuring a smooth process.

Brand Name	Hobby Lobby
Return Window	90 days for most items, from purchase date.
Return Method	In-store or online returns accepted.
Refund Method	Refunds to original payment method or store credit/gift card.
Exchange Window	90 days for exchanges.
Non-Returnable Items	Items like custom or seasonal merchandise, opened electronics, and machines.
Customer Service Phone Number	1-800-888-0321
Customer Service Email	[email protected]

Hobby Lobby Return Policy

Hobby Lobby provides a clear 90-day return window for most purchases, whether bought online or in-store. This means you have up to three months to bring back items that don’t meet your needs. Within this period, you can generally receive a full refund, exchange the item, or receive store credit. Here’s what you need to know to make the process smooth:

Both online and in-store purchases have a standard 90-day return window. However, there are exceptions, especially for seasonal and high-value items, so it’s best to act within this timeframe for a hassle-free return.

For in-store purchases, returns are straightforward—simply bring your item and receipt to a Hobby Lobby location. Online purchases can be returned in-store as well, but if you want to mail them back, you’ll need to complete a return form from Hobby Lobby’s website. Mail-in returns are processed within two weeks, though it may take longer if you’re shipping from a distant location.

Having your receipt is crucial. A receipt allows you to receive a refund to your original payment method. Without it, you might only qualify for store credit based on the item’s lowest price in the last 60 days. Note that a valid ID may be required for no-receipt returns, and the store reserves the right to limit or refuse these returns.

Exceptions and Non-Returnable Items

While Hobby Lobby has a generous return policy, certain items have restrictions, and some cannot be returned at all. Being aware of these exceptions can save you time and ensure that you’re eligible for a return.

• Products with Special Conditions: Some items have specific return conditions, especially electronics and high-value crafting tools. Products like Cricut and HeatPressNation machines, for instance, are not eligible for return if their box is opened or if they lack the original receipt. Sewing machines, except for specific models like the Singer Stitch Quick, often fall under similar rules. It’s essential to double-check before purchasing these items if you think you might need to return them later.
• Bulk and High-Value Orders: For online purchases, Hobby Lobby considers any single-line item costing $250 or more as a bulk purchase. These items—including Christmas trees, furniture, and wall decor over $250—must be returned in their original condition and often need to be sent back via mail rather than to a physical store. Hobby Lobby typically does not permit in-store returns on bulk or high-value items, making it critical to retain the receipt and keep these items unopened if you’re unsure about the purchase.
• Seasonal and Custom Items: Seasonal merchandise, like holiday decor, and custom-made or personalized items may also have stricter return policies or might not be eligible for return at all, depending on the condition and time of the return. Be cautious when buying holiday-themed or custom products if you anticipate the need for a return.

Refund Policy

Hobby Lobby has a clear refund process, but it’s essential to understand the specifics to avoid any delays. Here’s a breakdown of how the store typically handles refunds:

Once you return an item, whether in-store or by mail, refunds can take up to two weeks to process. For online returns sent through mail, the process starts only after Hobby Lobby receives and inspects the item. In-store returns are often faster, with refunds processed on the same day.

Hobby Lobby typically issues refunds to the original payment method. For instance, if you paid by credit card, the refund will appear back on your card. If you used a gift card for the purchase, the refund will be issued as a new gift card or as store credit. Purchases made with debit cards may be refunded in cash. However, Hobby Lobby does not refund original shipping and handling charges unless the return is due to an error or defective product.

If you don’t have a receipt, you may still receive a refund in the form of store credit. However, this credit is typically calculated based on the lowest sale price of the item over the past 60 days, so it may be lower than what you originally paid. Always try to keep your receipt for a smoother, faster refund process.

Knowing the expected refund timeframe and method can help set your expectations. Whether you’re returning in-store or by mail, these guidelines will help ensure a smooth refund experience.

Exchange Policy

Hobby Lobby’s exchange policy allows for straightforward swaps within the same 90-day window as returns. This policy applies to both in-store and online purchases, though the exchange process may differ slightly based on the purchase location.

If you’re not satisfied with an item, you can exchange it for a different product within 90 days. Simply bring the item to a Hobby Lobby store with your receipt to make the swap. For online purchases, you can visit a physical location for an exchange or process it through Hobby Lobby’s return mailing system, where you’ll follow the standard mail-in return instructions. If exchanging by mail, you may be responsible for any shipping costs, so check with customer service for specific guidelines.

Hobby Lobby’s online and in-store exchange procedures differ slightly. When exchanging in-store, you’ll complete the exchange directly at the customer service counter and receive the new item immediately. For online orders returned by mail, Hobby Lobby processes the returned item as a separate transaction, requiring a new purchase. This means that while you can swap an item for store credit or a refund, you’ll need to place a new order for the item you want instead of directly swapping items.

Understanding these exchange policies will help you avoid any extra steps, and by keeping your receipt handy, you ensure the most flexible and complete exchange options available.

Frequently Asked Questions (F.A.Q)

What if I don’t have my receipt?

If you’ve misplaced your receipt, Hobby Lobby may still accept your return. However, you’ll likely receive store credit instead of a full refund. The amount will be based on the item’s lowest selling price in the past 60 days. Bringing a valid ID can help verify the return, but it’s best to keep your receipt for a smoother process.

Can I return or exchange holiday décor or seasonal items?

Yes, but be aware that seasonal items, like holiday decorations, often have more restrictive policies. These products may only be eligible for return within a specific timeframe around the holiday. Once the season ends, returns may be limited or not accepted at all, depending on store policy.

How are refunds handled for gift card purchases?

If you paid with a Hobby Lobby gift card, any refund will be reissued on a new gift card. This also applies to online returns if processed in-store, where the refund will usually be given in the form of store credit or a new gift card.

What if an item is damaged or defective?

For defective or damaged items, you can return them to Hobby Lobby, even if you’ve opened the package. Be sure to mention the issue to the customer service representative. If you ordered online and received a damaged item, contact customer service to discuss options, as they may cover return shipping costs in these cases.

Are bulk purchases eligible for returns?

Bulk or high-value purchases over $250 may have special return conditions, especially if bought online. Typically, these items must be returned by mail and in original, unused condition. Hobby Lobby recommends checking the details on high-value orders before completing a purchase.

Wrapping Up

Understanding Hobby Lobby’s return, refund, and exchange policy can help you make confident purchases and avoid any surprises down the road. With a 90-day return window and options for both in-store and online returns, Hobby Lobby offers flexibility—especially if you keep your receipts and ensure items are in good condition. Special guidelines apply to high-value, seasonal, and custom items, so always check for any unique conditions when purchasing these products.