Hello Molly Return, Refund, and Exchange Policy [2024]
Hello Molly, a popular online fashion retailer, caters to shoppers who want the latest styles at accessible prices. With frequent releases of trendy items, customers often look for a clear understanding of Hello Molly’s return, refund, and exchange policies.
Knowing these guidelines can help avoid issues with unwanted items, especially when you’re purchasing without a physical try-on experience.
| Brand Name | Hello Molly |
|---|---|
| Return Policy | Items can be returned within 30 days of delivery. They must be unused, unwashed, and in original condition with tags attached. |
| Non-returnable Items | Final sale items, beauty products, cosmetics, intimate apparel, and any items missing hygiene seals are ineligible for returns. |
| Return Shipping | Customers are responsible for return shipping costs. International orders will not have duties or taxes refunded. |
| Refund Policy | Refunds are available only for defective items; non-defective returns receive store credit. Refunds are processed within 5-7 business days. |
| Exchange Policy | Direct exchanges are not offered. Instead, customers receive store credit upon return, which they can use to place a new order. |
| Processing Time | Refund/store credit is typically processed within 5-7 business days once the return is received and inspected. |
| Faulty/Damaged Items | Contact customer care with photos for a refund or replacement if an item is defective or damaged. |
| Customer Care Contact | Email: [email protected] Phone: +1 (800) 123-4567 (for U.S. customers) |
Hello Molly Return Policy
Hello Molly offers a 30-day return policy for most items, which begins on the date you receive your order. This 30-day window provides sufficient time to decide if the item meets your expectations. However, to qualify for a return, items must meet specific conditions. Items should be in their original, unused condition, unwashed, with all tags and packaging intact. Any item showing signs of wear, stains, or scent, such as perfume or deodorant, may be rejected.
Certain items are not eligible for returns, such as beauty products, cosmetics, intimate apparel, and swimwear, as well as items marked “final sale.” Swimwear and intimates have specific return conditions, requiring hygiene seals to remain intact to qualify for return. Final sale items are non-returnable under any circumstances, so be sure to check the product details before purchasing.
Hello Molly does not offer free returns, so customers bear the cost of return shipping. For international customers, it’s important to note that duties and taxes incurred on the initial purchase will not be refunded. Understanding these guidelines can make the return process smooth and help you avoid potential pitfalls when buying from Hello Molly.
Hello Molly Refund Policy
Hello Molly’s refund policy is clear-cut but applies mainly to defective items. For most standard returns, customers are offered store credit rather than a cash refund. However, if you receive a defective item, you may be eligible for a full refund to your original payment method. To process this, Hello Molly requires proof of the defect, typically in the form of photographs. Once the defect is confirmed, refunds generally take about 5-7 business days to appear on your account.
If you’re returning a non-defective item, the refund will come as store credit. This store credit can be used for future purchases, allowing you to shop again without losing out on value. Keep in mind, though, that return shipping costs are not reimbursed, so they’ll be deducted from your overall store credit balance. Refunds and store credit processing times can vary slightly depending on your payment method or location, but Hello Molly strives to make the process efficient.
Being aware of these refund guidelines will help you decide confidently if store credit or a refund is suitable for your needs.
Hello Molly Exchange Policy
Hello Molly does not offer direct exchanges, meaning customers cannot swap an item for another size or color through a traditional exchange process. Instead, if you need a different item or size, Hello Molly provides store credit once you return the original purchase. You can use this store credit to place a new order for the desired item.
The store credit issued after a return is usually processed quickly, allowing you to reorder your preferred size or style with minimal delay. Keep in mind that if the price changes on the item you’re repurchasing, you’ll need to cover any price difference. Since Hello Molly doesn’t cover return shipping fees, the cost of returning items will be deducted from your store credit or remain your responsibility, depending on the return method.
This store credit approach streamlines the process while allowing Hello Molly to manage inventory effectively. It’s a good idea to check for stock availability of the desired replacement item to ensure a smooth transition once your store credit is issued. This policy helps customers access store credit quickly, making it possible to reorder promptly.
How to Return Items?
Returning an item to Hello Molly involves a straightforward, step-by-step process, ensuring you meet the conditions for a successful return. Here’s how to do it:
- Initiate the Return: Log into your Hello Molly account and locate the order you want to return. Select the item(s) you wish to send back and follow the instructions to generate a return authorization. You’ll need to cover return shipping costs, as Hello Molly does not provide prepaid labels.
- Prepare the Item: Ensure your item is in its original condition—unworn, unwashed, and with all tags attached. Place the item securely in its packaging to prevent any damage during transit. Remember, items not meeting these criteria may be rejected.
- Attach the Return Label: Once your return is approved and a shipping label is generated, attach it to your package. Use the provided label or, if international, consult a reliable carrier for sending your return to Hello Molly’s return address.
- Send the Package: Drop off your package at a designated shipping facility and keep your tracking number handy. Hello Molly recommends retaining tracking information as proof of return, should any issues arise.
- Wait for Processing: Once Hello Molly receives and inspects your return, they’ll notify you via email. Approved returns usually result in a store credit within 5-7 business days, which you can use for future purchases.
Following these steps precisely will help ensure a smooth return process and make it easy to receive your store credit.
Frequently Asked Questions (F.A.Q)
Can I return items without a receipt?
No, Hello Molly requires proof of purchase for all returns. If you’ve lost your receipt, the order confirmation email or the card used for the purchase can serve as proof. Keep these documents readily available when starting the return process.
Are sale items eligible for return?
Sale items are typically final sale, meaning they cannot be returned or exchanged. However, it’s always wise to double-check each product’s details, as some items may specify their return eligibility on the product page.
How do I return swimwear or intimate items?
For hygiene reasons, swimwear and intimate items must have their hygiene seals intact to qualify for a return. If the seal is removed or damaged, these items become non-returnable.
What if I receive a faulty or damaged item?
In the case of receiving a faulty or damaged product, reach out to Hello Molly’s customer service as soon as possible. Providing photos of the damage can expedite the process, and they will guide you on how to obtain a refund or replacement.
Is there a time limit for initiating a return?
Yes, all eligible items must be returned within 30 days of the delivery date. Returns initiated after this period are generally not accepted.
Wrapping Up
Hello Molly’s return, refund, and exchange policy is designed to support customers while ensuring product integrity. By understanding the 30-day return window, specific item eligibility, and refund options, you can shop confidently, knowing how to manage any potential returns. When purchasing items like swimwear or intimates, remember that intact hygiene seals are required for returns. For faulty items, reach out to customer service with photos for quicker processing.
