DSW Return, Refund, and Exchange Policy [2024]
Designer Shoe Warehouse (DSW) has built a reputation not only for its wide selection of shoes and accessories but also for its flexible and straightforward return and exchange policy.
Whether you purchased online or in-store, DSW ensures you have options to make returning or exchanging items as seamless as possible. This article will break down all you need to know about DSW’s return, refund, and exchange policies, covering standard timeframes, conditions, and membership perks.
If you’re a DSW VIP member, you may have access to additional benefits like extended return windows and waived fees. But even without membership, the general guidelines are designed to offer peace of mind and flexibility. Let’s go through each part of the policy so you’ll know exactly what to expect.
| Brand Name | DSW |
|---|---|
| Return Window | 90 days for most items, with conditions (items must be unworn and in original packaging). |
| Refund Method | Refunds issued to original payment method (credit/debit card, PayPal, gift cards). For PayPal or mixed payments, the refund will follow the original payment method or as a gift card. |
| Exchange Policy | In-store and online exchanges available for items in new condition. VIP members receive free return shipping for exchanges. |
| Final Sale Items | Non-returnable and non-refundable. |
| Specialty Items | Items like cosmetics, perfumes, and electronics are returnable only if unopened and unused. |
| Lost Receipt Returns | Store credit issued based on current selling price of the item. |
| Customer Care Contact Email | [email protected] |
| Customer Care Phone Number | 1-866-379-7463 |
DSW Return Policy
DSW offers a standard return policy that allows customers to return or exchange items within 90 days of purchase. This timeframe applies to most products, giving customers ample time to make decisions about their purchases. For a successful return, however, a few conditions must be met. Items need to be unworn, with all tags and original packaging intact. DSW is strict about this: any item that shows signs of use or damage won’t qualify for a refund or exchange.
Another essential part of the return process is providing proof of purchase. Whether you purchased in-store or online, you’ll need either the original receipt or order confirmation. Without this documentation, DSW may issue a merchandise credit instead of a full refund, based on the item’s current selling price. This ensures the return process remains fair and straightforward.
If you’re a DSW VIP member, there are additional advantages (which we’ll cover in the next sections). But for all customers, DSW’s standard return policy provides a convenient and flexible way to return items, provided you meet the basic requirements.
Return Policy
DSW provides multiple return options, making it convenient for customers to choose the method that best fits their situation. You can return items either in-store or by mail, depending on whether you bought the item online or at a physical DSW location.
Returning items in-store is a straightforward option that works for both in-store and online purchases. Simply bring the item, along with your receipt or order confirmation, to any DSW store. The store associates will process your return on the spot. If you’re exchanging for another size or color, they can assist you with finding the replacement item in-store.
If you purchased the item online, you can also return it by mail. DSW includes a prepaid FedEx shipping label with most online orders. However, using this label comes with an $8.50 fee, which is deducted from your refund. You also have the option to arrange and pay for your own shipping if you prefer. DSW VIP Gold and Elite members get free return shipping on mailed returns, so consider upgrading if you plan to make frequent purchases.
It’s worth mentioning that DSW requires items to be in new, unworn condition with all original packaging. This standard applies regardless of whether you return in-store or by mail.
Refund Policy
Refunds at DSW are processed promptly, with most transactions completed within 7–10 business days after the item is received and approved for return. DSW prioritizes issuing refunds to the original payment method whenever possible. If you paid by debit or credit card, Afterpay, or PayPal, you’ll see the refund credited directly back to that account. For purchases made with a combination of payment methods, such as a mix of PayPal and a DSW gift card, DSW typically issues the refund as a gift card for the full return amount.
If you don’t have a receipt or proof of purchase, DSW can still process a return, though it may result in a store credit based on the item’s current selling price. In addition, if an item is returned after the 90-day window but meets the other conditions, DSW may issue a store credit instead of a full refund.
One important note for customers who use DSW Rewards points on purchases: any returns will refund only the actual paid price, excluding rewards points. Therefore, the points will not be returned to your account. DSW’s approach ensures fair refunds while considering the terms of its rewards program.
Exchange Policy
DSW offers a flexible exchange policy that makes it easy for customers to swap items for different sizes or colors. You can exchange items both in-store and online, provided they meet the conditions outlined in the return policy. Like returns, exchanges require items to be unworn, with original tags and packaging intact. DSW allows in-store exchanges for items bought at any DSW location or from their website, offering a convenient option if you need to exchange an item quickly.
For store-bought items, simply bring the item and your receipt back to any DSW location. A store associate will help you find the correct size or color. If you’re exchanging for a different item altogether, DSW will process it as a return and a new purchase. This policy also applies if you’re exchanging an online purchase in-store.
To exchange an item online, use the prepaid shipping label provided in your order. Return the original item and specify the replacement item in your online return portal. Once your return is processed, DSW will ship the new item to you. DSW VIP Gold and Elite members benefit here, as they receive free return shipping for exchanges as well. Note that if there’s a price difference in your favor within 60 days of purchase, DSW will refund the difference to your original payment method. After 60 days, you’ll receive the difference as a merchandise credit.
DSW’s exchange policy is designed to make sure customers get what they want with minimal hassle, whether they’re shopping in-store or online.
Tips for a Smooth Return Experience
To ensure a smooth and hassle-free return or exchange with DSW, it helps to prepare and understand a few key steps. Here are some practical tips to make your return process efficient:
- Keep Your Receipt and Packaging:
Always save your receipt or order confirmation, as it provides essential proof of purchase. Without it, you may only receive a merchandise credit rather than a full refund. Additionally, keeping items in their original packaging and unworn condition increases the chance of your return being accepted without issue. - Use the Right Return Method:
If you’re returning an item you purchased online, weigh the options between in-store and mail returns. For an immediate exchange or refund, visiting a DSW location can be quicker. For mailed returns, keep in mind that using the prepaid FedEx label incurs an $8.50 fee unless you’re a VIP Gold or Elite member, who qualifies for free return shipping. - Understand Item-Specific Rules:
Be aware of DSW’s exceptions, such as final sale and specialty items that aren’t eligible for returns. Before purchasing items like perfume, nail polish, or skincare products, confirm they are returnable if unused. For items bought on sale, check the receipt to see if it’s marked final sale, which makes it non-returnable. - Utilize VIP Membership Perks:
If you frequently shop at DSW, consider becoming a VIP Gold or Elite member. These memberships offer benefits such as waived return shipping fees, extended return windows, and early access to exclusive sales, enhancing your return and shopping experience.
Following these tips can save time and avoid surprises, ensuring your return or exchange experience with DSW is as smooth as possible.
Frequently Asked Questions (F.A.Q)
Can I return the worn shoes to DSW?
No, DSW does not accept returns on worn items. Shoes and accessories need to be in new, unworn condition, with original packaging intact. If you’re unsure about keeping an item, it’s best to avoid wearing it outside until you’re certain.
Can I return a DSW online purchase to a store?
Yes, online purchases can be returned in-store. Just bring the item, along with the receipt or order confirmation. In-store returns for online purchases are a convenient option if you want to avoid mailing fees.
How does DSW handle returns when I pay with PayPal?
For PayPal purchases, bring the item to any DSW store within 60 days. Refunds for PayPal transactions are returned to the PayPal account. If you used a mix of PayPal and a gift card, DSW will refund the portion paid by PayPal to that account and the rest as a gift card.
Can final sale items be returned?
No, final sale items are not eligible for return or exchange. These items are clearly marked on receipts and in online orders, so make sure to check for this label before purchasing if you think you may need to return it.
What if I lost my receipt?
You can still return the item without a receipt, though DSW may limit how many items you can return without documentation. In these cases, the refund will be issued as merchandise credit for the current price of the item. DSW may also request a photo ID to process returns without proof of purchase.
Wrapping Up
DSW’s return, refund, and exchange policy is designed to make shopping hassle-free, whether you’re buying shoes, accessories, or gifts. With a generous 90-day return window and options for in-store or mail returns, DSW offers customers flexibility. VIP members, especially Gold and Elite members, enjoy added perks like free return shipping and extended return periods, making DSW’s policy even more customer-friendly for frequent shoppers.
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