DSW Return, Refund, and Exchange Policy [2025]
Shopping at DSW is fun, but sometimes you might end up buying shoes you don’t really want. Maybe they’re the wrong size, wrong color, or just didn’t meet your expectations. Luckily, DSW has a pretty simple return and exchange process. I’m going to walk you through it step by step, so you know exactly what to do.
DSW Return Policy
| In-Store Returns | 90 days (365 days for VIP Elite) | Items must be unworn with original packaging and a receipt | Free |
| Mail-In Returns | 90 Days (365 Days for VIP Elite) | Items must be unworn, original packaging, receipt preferred | $8.50 shipping fee, free for VIP Gold or Elite |
| Exchanges | 90 Days (365 Days for VIP Elite) | Only allowed for size or color changes | Free |
| No Receipt Returns | No Limit | You’ll need ID, and you’ll get store credit only | Free |
Important: Items marked final sale can’t be returned.
DSW lets you return items easily if you follow some simple rules:
- The shoes or items must be unworn and in brand-new condition.
- Make sure you bring the original packaging with you.
- Having your receipt makes things smoother, and you’ll get a full refund.
No worries if you lose your receipt, though. You’ll still get store credit, but it’ll match whatever the item sells for right now.
Getting Your Refund from DSW
DSW refunds you the way you paid. Here’s what to expect:
- Paid by credit card? The money goes back to your card.
- Bought it with cash? You get cash back.
- No receipt? You’ll receive store credit based on the current price.
If you need an exchange for a different size or color, it’s pretty simple. You can swap items as long as they’re still available. This can be done at the store or online. If exchanging online, the replacement ships after you send back your original order.
How to Return Items to DSW?
You can either return items to a store or mail them back:
In-Store Returns
Returning in-store is probably easiest:
- Go to any DSW store with your item.
- Bring your receipt if you have it.
- You’ll get your money back immediately.
If your receipt is missing, DSW gives store credit after checking your payment method or rewards account.
Mail-In Returns
If you prefer sending your item by mail, here’s how:
- Log into your DSW account online and start a return.
- You’ll get a shipping label (free for VIP Gold or Elite, otherwise $8.50).
- Pack the item carefully with original packaging, attach the label, and drop it at FedEx or UPS.
- Refunds take about 7 to 10 days after DSW receives your package.
Frequently Asked Questions (F.A.Q)
Q1. Can I return items without a receipt?
Yes, but you’ll only get store credit. DSW checks the item’s current price to determine the credit amount.
Q2. What if I miss the return deadline?
You can still return items after the 90-day period (365 days if you’re a VIP Elite member), but you’ll get store credit instead of a refund.
Q2. How long do refunds take?
Refunds usually take 7-10 business days after DSW receives your returned item.
Q3. Can I exchange my item for something different?
Nope. Exchanges are just for different sizes or colors of the same item. For different items, return your purchase and buy again separately.
Wrapping Up
Knowing DSW’s return policy ahead of time makes shopping easier. Stick to these tips, and your return or exchange should go smoothly!
