Dick’s Return, Refund, and Exchange Policy [2024]

When you buy something from Dick’s Sporting Goods, it’s important to know how their return, refund, and exchange policies work. Whether you’re shopping for sports equipment, clothing, or outdoor gear, there might be a time when you need to return an item or exchange it.

Understanding the return policy helps ensure a smooth experience if you ever need to return an item or request a refund.

This guide will help you understand everything about Dick’s return process. You’ll learn the time limits, conditions, and different ways to process a return. From standard returns and special policies to how refunds work, this article covers what you need to know before making a return.

Brand Name	Dick's
Return Window	90 days for most items; shorter return windows for electronics (usually 30 days) and certain seasonal items.
Return Requirements	Original proof of purchase (receipt or order confirmation) for faster returns. No receipt returns are processed as store credit at the lowest sale price.
Return Methods	In-store, mail, and curbside (at select locations).
Refund Method	Refund to the original payment method; store credit issued if no receipt is provided or for gift returns.
Exchange Policy	Most items are eligible for exchange within 90 days. Price adjustments may apply if there’s a price difference in exchanged items.
Non-Returnable Items	Firearms, ammunition, and custom or personalized items are non-returnable.
Used Items Policy	Gently used items may be accepted at the discretion of individual stores.
Customer Care Contact	Email: [email protected] Phone: 1-877-846-9997

Return Policy

Dick’s Sporting Goods has a straightforward 90-day return policy for most items, giving customers ample time to decide if they’re happy with their purchase. To return an item, it should be in its original condition, meaning unused and with tags attached. For a hassle-free process, it’s best to provide proof of purchase, like a receipt, order confirmation, or shipping invoice.

You can visit any Dick’s Sporting Goods location to return items purchased online or in-store. Be sure to bring your receipt or order confirmation for faster service. If you return an item without a receipt, Dick’s may issue a store credit based on the item’s lowest price.

For online orders, Dick’s offers a mail-in return option. Start by accessing your account on their website and selecting the item you wish to return. You can then print a prepaid return label. However, the cost of return shipping may be deducted from your refund unless the return is due to an error by Dick’s.

At select stores, you can use curbside returns. Contact your store’s customer service team, and they’ll arrange for you to return the item without entering the store.

Most returns will be processed quickly, but it can take a few days for refunds to reflect in your account, especially if you’ve mailed in your return. Understanding these return options can help ensure a seamless experience if you ever need to return an item to Dick’s Sporting Goods.

Refund Policy

Dick’s Sporting Goods aims to keep the refund process straightforward and flexible, but certain factors can impact how and when you receive your money back. Here’s a breakdown of how their refund process works:

Typically, refunds are issued back to the original form of payment, whether it’s a credit card, debit card, or PayPal. If you pay with cash and return the item in-store, you’ll receive a cash refund. For returns without a receipt, Dick’s issues store credit at the item’s lowest sale price. Be prepared to show a valid ID if you’re returning an item without proof of purchase.

Refunds are processed promptly, though it may take up to seven business days for the amount to reflect in your account, especially for returns made through mail. In-store returns usually process faster, often on the same day. For curbside returns, the timeline may vary slightly based on location.

If you used a coupon or promotional discount, the refund will reflect only the amount you actually paid. For example, if a $100 item was purchased with a $10 coupon, your refund would be $90. Dick’s will not refund the coupon’s value.

If you’re returning a gift, and you don’t have the receipt, Dick’s can issue store credit instead of a cash refund. Store credits are valid for purchases at any Dick’s Sporting Goods location and do not expire, so you can redeem them at your convenience.

Exchange Policy

Dick’s Sporting Goods offers flexible exchange options, allowing you to swap most items if you’re unsatisfied or need a different size or color. Here’s how their exchange policy works:

Almost any item purchased from Dick’s can be exchanged within 90 days, as long as it’s in its original, unused condition. However, some items may have specific conditions. For example, electronics or certain seasonal items might only have a 30-day exchange window. Always check the product’s return details before purchasing if you think you may need to exchange it.

Exchanges can be handled in-store, making it convenient to receive the replacement item right away. Just bring the product and receipt, or order confirmation if you bought it online. If you don’t have a receipt, Dick’s can still process the exchange, but they may limit it to the item’s lowest sale price.

For online purchases, Dick’s also provides a mail-in exchange option. Start by logging into your account, selecting the item you wish to exchange, and following the steps for a return. Once Dick’s receives the item, they will issue a store credit or send the replacement item, depending on availability.

If the new item is priced higher than your original purchase, you’ll need to pay the difference. If it’s lower, Dick’s will either refund the difference or issue store credit, depending on your preference and the exchange method.

Frequently Asked Questions (F.A.Q)

Can I return an item without a receipt?

Yes, Dick’s allows returns without a receipt, though the refund may be issued as a store credit at the lowest price the item has been sold for. You’ll also need to present a valid ID. If you made the purchase online, Dick’s can often retrieve the transaction details using your account information, which helps simplify the process.

What if the item I’m returning is defective or damaged?

If the item you purchased is faulty or damaged, Dick’s will generally allow a return or exchange, even if it’s past the standard return window. For defective items, it’s best to contact Dick’s customer service directly or visit a store with the item and your receipt, as this can expedite the process.

Can I return a used or worn item?

Dick’s Sporting Goods does accept some gently used items, but this can vary by store and product. For example, apparel may need to be in “like-new” condition, while some sporting equipment may have more flexible return rules. To avoid surprises, check with your local store for specifics on returning used items.

Do I have different options for returning online purchases?

Yes, items bought online can be returned in-store, through mail, or in some cases, curbside at participating stores. For mail returns, be aware that you might be responsible for shipping costs unless the return is due to a mistake on Dick’s end.

Are there any restrictions on holiday returns?

During the holiday season, Dick’s typically extends the return window to give gift recipients more flexibility. Items purchased in November and December may be returned up to 30 days after the holiday. Exact dates and details can vary, so it’s best to verify this information with the store or customer service during the holiday period.

What if my return is delayed or lost?

If your return by mail is delayed, you can track its progress through your Dick’s account or contact customer service for updates. For any lost returns, having your tracking information handy will help resolve the issue faster.

Wrapping Up

Understanding Dick’s Sporting Goods’ return, refund, and exchange policies can help you shop with confidence, knowing that you have options if something doesn’t work out. By knowing the key details—like the 90-day return window, requirements for receipts, and different return methods—you’re better prepared to handle any return or exchange.