Bloomingdales Return, Refund, and Exchange Policy [2024]
Bloomingdales is a well-known name for high-end fashion and lifestyle products, and it is appreciated for its quality and service. For customers, a straightforward return and refund policy makes shopping less stressful, allowing them to shop with confidence.
Whether you’re unsure about a gift, the fit of an item, or just had a change of heart, Bloomingdale’s return policy aims to make it easy for customers to resolve any purchase issues.
| Brand Name | Bloomingdales |
|---|---|
| Standard Return Period | 90 days for most items, provided they are in new, unused condition with tags attached. |
| Special Return Items | Area Rugs: 14 days Mattresses: 365 days Designer items with b-tags: Must be intact for eligibility |
| Final Sale Items | Final sale items, custom/personalized products, and certain hygiene items (e.g., face masks) are non-returnable. |
| Return Method | In-store returns: Can be taken to any Bloomingdale’s location Mail returns: Customers cover shipping costs, except for defective items |
| Exchanges | 90-day window for exchanges of eligible items. Available both in-store and online, depending on stock availability. |
| Refunds | Refunded to original payment method, typically processed immediately but may take a few days to appear Store credit issued if receipt is unavailable |
| Customer Service Email | [email protected] |
| Customer Service Phone Number | 1-800-777-0000 |
Bloomingdale’s General Return Policy
Bloomingdale’s offers a flexible return policy, allowing customers to return most items within a standard 90-day period. This applies to items purchased both online and in-store, provided they’re returned in original, unused condition with all tags attached. If the item meets these criteria, it can be refunded in full to the original payment method or exchanged for another item.
Certain items, however, have special return guidelines. For example, area rugs must be returned within 14 days of delivery, while mattresses come with a generous 365-day return window. In addition, final sale items and custom or personalized products are not eligible for returns or exchanges, so it’s essential to review these restrictions before purchasing.
If you’re returning items bought online, they can be taken back to a Bloomingdale’s store, or sent back by mail. For mailed returns, Bloomingdale’s requires customers to fill out a return form and print a prepaid return label. Shipping charges for the return are generally not refunded, and the item must be packaged securely.
By having these guidelines in place, Bloomingdale’s aims to ensure that both customers and the store benefit from a fair and transparent return process. This section of their policy helps customers shop with peace of mind, knowing they have options if they aren’t completely satisfied with their purchase.
Exchange Policy
Bloomingdale’s exchange policy offers customers a 90-day window to swap eligible items for different sizes, colors, or styles, provided they meet the store’s return criteria. This means the item must be in new, unused condition with all original tags attached. Exchanges can be made both in-store and online, giving customers flexibility in how they choose to complete their transactions.
- In-Store Exchanges: For customers who purchased items in-store or simply prefer the immediacy of an in-person visit, Bloomingdale’s allows exchanges at any of its physical locations. Be sure to bring the original receipt or proof of purchase along with the item. If you’re exchanging for a different size or color, the store will process the exchange on the spot, provided the desired item is available in-store.
- Online Exchanges: For items purchased through Bloomingdale’s website, exchanges can also be initiated online. Customers can start the process by logging into their account, selecting the order, and choosing the “exchange” option if it’s available. While some items can be directly exchanged, others may require a return and repurchase, particularly if stock is limited or unavailable. In these cases, Bloomingdale’s may provide a merchandise credit to use toward the new item.
- Product Availability: The availability of the item for an exchange depends on current stock, so it’s a good idea to check online or call ahead if you’re making an in-store visit. If the specific item is not in stock, Bloomingdale’s typically offers store credit or a full refund, allowing customers to make another purchase or find an alternative.
This exchange policy, coupled with Bloomingdale’s flexible options for both online and in-store exchanges, makes it convenient for customers to shop with confidence, knowing that they have options if their first choice isn’t the right fit.
Refund Methods
Bloomingdale’s offers several refund options based on the original payment method used at the time of purchase. When returning an eligible item, the refund is typically issued to the same form of payment. However, there are a few details to keep in mind depending on how you initially paid for the item.
- Original Payment Method: For most returns, Bloomingdale’s processes refunds back to the original form of payment. This includes credit and debit cards, PayPal, and Bloomingdale’s gift cards. Refunds to credit or debit cards generally take a few days to appear on the customer’s account, depending on their bank’s processing time. For purchases made using PayPal, the refund will be credited to the PayPal account.
- Store Credit and Merchandise Credit: In cases where a receipt isn’t provided, or the item is returned past the allowed return period, Bloomingdale’s may issue a store credit instead of a refund to the original payment method. This merchandise credit can be used for future purchases, both in-store and online, making it a flexible option for those without proof of purchase.
- Gift Returns: When returning a gift with a gift receipt, customers typically receive store credit instead of a cash refund. This allows the recipient to shop for something else they might prefer. If the gift was part of a promotion and included a bonus item, the customer has the choice to return the bonus item or keep it. If they choose to keep the bonus gift, its value will be deducted from the refund.
- Processing Times: Refunds are generally processed immediately after the item is received and inspected by Bloomingdale’s. However, the actual time for funds to appear in the customer’s account varies based on the payment method and the customer’s bank. Bloomingdale’s provides email notifications once a return is processed, allowing customers to track the refund status.
By offering different refund methods, Bloomingdale’s makes it convenient for customers to receive funds or store credit based on their preferences and individual return scenarios.
Frequently Asked Questions (F.A.Q)
Can I return worn items?
No, Bloomingdale’s only accepts items in their original, unworn condition. This means all tags must be attached, and the item must be free of wear, damage, or alterations. Certain high-end items like designer dresses have a Bloomingdale’s b-tag, which must remain intact for the item to be eligible for return.
What if I don’t have the original packaging?
While the original packaging is preferred, Bloomingdale’s may still accept returns without it as long as the item meets its condition requirements. However, items missing original tags or accessories may not qualify for a full refund or may receive a reduced credit.
How long does it take to receive a refund?
Refunds are generally processed as soon as the return is completed, but it may take a few business days for the refund to reflect in your account, depending on your bank’s processing time. Bloomingdale’s will send an email notification when the refund is processed.
Are there fees for online returns?
Customers are usually responsible for shipping fees on online returns, except when returning a defective item or if the return is due to an error on Bloomingdale’s part. Customers can print a prepaid label, and any applicable shipping fee will be deducted from the refund.
Can I return items purchased from Bloomingdale’s Outlet?
No, items purchased from Bloomingdale’s Outlet locations have separate policies and are generally final sale, meaning they cannot be returned or exchanged. Similarly, online purchases made on bloomingdales.com cannot be returned to an outlet store.
Wrapping Up
Bloomingdale’s return, refund, and exchange policy for 2024 is designed to make the shopping experience smoother and more flexible for customers. With options for in-store and online returns, a 90-day return window for most items, and special guidelines for select categories, Bloomingdale’s gives customers peace of mind with their purchases. Understanding the conditions for returns, exchanges, and refunds—including the specifics on gifts, receipt-free returns, and special items—helps customers make informed choices about their transactions.
