Burlington Return, Refund, and Exchange Policy [2024]

Understanding Burlington return, refund, and exchange policy for 2024 can save you time and stress. Whether you’ve made a purchase in-store or online, knowing how to handle returns can prevent future headaches.

Many customers overlook the importance of return policies, but they play a key role in a smooth shopping experience. If you’ve ever found yourself stuck with an item you no longer want or need, you know how valuable it is to understand a store’s return process.

Burlington, known for its discounted fashion, home goods, and more, has a customer-friendly return policy. In 2024, Burlington maintains its commitment to offering flexible options for its shoppers, ensuring that returning unwanted items is as straightforward as possible.

Brand Name	Burlington
Standard Return Window	30 days from the purchase date for both in-store and online items.
Conditions for Return	Items must be unused, unworn, in their original condition with packaging, tags, and a valid receipt.
Refund Method	Refunds are issued via the original payment method (credit card, debit card, or cash) or as a merchandise credit if no receipt is provided.
Exchange Window	30 days for exchanges in-store or via mail. Items must be in original condition.
Holiday Return Policy	Extended return window until January 5th for holiday purchases made between October and December. Loyalty members have until January 20th.
Defective/Damaged Items	Defective or damaged items can be returned or exchanged, even if they fall under non-returnable categories.
Customer Care Number	1-855-355-BURL (1-855-355-2875)
Customer Care Email	Customers can contact Burlington via their online customer service portal for specific inquiries and assistance.

Burlington Return Policy [2024]

Burlington offers a standard 30-day return policy for most of its products, giving customers enough time to decide whether they want to keep their purchase. For a return to be accepted, the item must be unused, in its original condition, and include the packaging, tags, and any accessories. Additionally, you’ll need to present a valid receipt or proof of purchase. Without these, you might face some limitations or restrictions.

You can return items either in-store or through the mail if they were purchased online. In-store returns are straightforward: bring the item and receipt to any Burlington location, and the customer service team will process the return on the spot. Mail returns, however, require you to complete the return section of your packing slip, package the item securely, and send it back to Burlington. It typically takes 14 business days to process a mail return and issue the refund, but it might take longer for the refund to reflect on your card statement.

Refunds are generally issued using the original payment method. If you paid with a credit card, the refund will go back to that card. If you use a debit card, you can expect cash as your refund method, especially if you entered your PIN during the transaction. This straightforward process makes it easier for Burlington customers to shop without worrying too much about unwanted purchases.

Exceptions to the Burlington Return Policy

Burlington’s return policy has a few important exceptions that customers should be aware of. Certain items, such as swimwear, intimate apparel, and personal care products, cannot be returned due to hygiene reasons. These items are typically marked as “final sale” on the product page or during checkout, so be sure to check for this designation when making a purchase.

Additionally, clearance or heavily discounted items may also be marked as final sale, meaning they are non-returnable. If an item is labeled as final sale, no returns or exchanges will be accepted, regardless of the purchase date or condition of the product. Burlington also has specific rules for returning large items like furniture and seasonal merchandise. These categories might have unique return conditions or shorter return windows, so it’s important to double-check the policy for these items before completing your purchase.

Gift cards are another major exception to Burlington’s return policy. Once purchased, gift cards cannot be refunded or exchanged for cash. Similarly, opened or used items may not be eligible for a return unless they were damaged or defective at the time of receipt. Being aware of these exceptions can save you from any surprises during the return process.

Burlington Exchange Policy

Burlington makes exchanging items simple and convenient, ensuring you get exactly what you want. With a 30-day exchange period, you have ample time to decide if an item meets your expectations. Whether you need a different size, color, or style, Burlington’s exchange policy has you covered.

To initiate an exchange, you can choose between in-store and mail-in options. In-store exchanges are the quickest way to get a new item. Simply bring the original product, along with your receipt, to any Burlington location. The staff will assist you in finding the perfect replacement without any hassle. This method is ideal if you prefer immediate assistance and want to avoid waiting for mail processing.

If you purchased your item online, mail-in exchanges are also available. Start by filling out the return section of your packing slip and securely package the item. Please send it back to Burlington using a reliable shipping service. Once Burlington receives your package, they will process the exchange and send you the new item. This option is convenient for those who cannot visit a store or prefer to handle exchanges from home.

However, there are some exceptions to the exchange policy. Items marked as final sale, swimwear, intimate apparel, and personal care products are not eligible for exchanges due to hygiene reasons. Additionally, used or damaged items cannot be exchanged unless they are defective upon receipt. Large items like furniture or seasonal merchandise may also have specific exchange conditions, so it’s important to review the policy details when making such purchases.

By offering flexible exchange methods and clear guidelines, Burlington ensures that your shopping experience remains positive and stress-free. Whether you’re adjusting your order in-store or handling it online, Burlington’s exchange policy is designed to meet your needs efficiently.

Burlington Return Without Receipt

If you need to return an item but don’t have the receipt, Burlington still provides a solution, though the process is more limited. In most cases, if you return an item without proof of purchase, you will receive a merchandise credit. This credit is issued based on the lowest selling price of the item in recent weeks, rather than the price you initially paid. It’s essential to keep this in mind, as you may receive less than what you originally spent.

For returns without a receipt, Burlington requires customers to present a government-issued photo ID. This helps the store track non-receipted returns and prevent fraud. It also limits the number of times customers can return items without proof of purchase. The merchandise credit issued can only be used for in-store purchases, meaning you won’t be able to apply it to online orders.

It’s important to note that some items may not be eligible for returns at all without a receipt, especially if they fall under Burlington’s final sale or non-returnable items category, like swimwear or intimate apparel. While the store is generally flexible, these restrictions are in place to protect both the customer and the business.

Burlington Holiday Return Policy

During the holiday season, Burlington offers a more flexible return policy to accommodate gift purchases and seasonal shopping. Typically, Burlington allows holiday items purchased between October and December to be returned up until January 5th of the following year. This extended window gives customers more time to decide whether they want to keep their holiday gifts or exchange them for something else.

For members of Burlington’s Loyalty Program, the return window extends even further, allowing returns until January 20th. This extended period offers added convenience for frequent Burlington shoppers, making it easier to return or exchange gifts after the busy holiday season.

The holiday return policy follows the same guidelines as their regular policy: items must be unused, in their original condition, and accompanied by the original packaging and tags. If you’re returning a holiday gift without a receipt, the standard no-receipt rules apply, and you will receive a merchandise credit for the lowest selling price.

Be sure to review specific holiday items such as seasonal decorations or Christmas-themed products, as they may have different return conditions or be marked as final sale. By offering extended return periods, Burlington helps ensure that your holiday shopping experience is stress-free, even after the celebrations have ended.

How to Return Burlington Online Purchases?

Returning online purchases to Burlington is straightforward, whether you choose to return them by mail or in-store. If you prefer a mail return, start by filling out the return section of your packing slip. You’ll need to indicate which items are being returned and why. Make sure the items are in their original packaging and in unused condition. Burlington recommends using a secure and trackable shipping service to return the items to ensure they arrive safely.

Once Burlington receives your package, the refund process begins. Refunds typically take 5 to 14 business days to appear in your account, depending on your bank and payment method. However, it can take up to two billing cycles for the refund to reflect on your statement. Remember, shipping costs are non-refundable, so the refund will only cover the cost of the items you purchased.

If you’d rather return the item to a physical store, you can simply bring the item along with your packing slip and the credit card used for the purchase to any Burlington location. In-store returns for online purchases are usually faster since you won’t need to wait for mail processing.

Online purchases follow the same 30-day return window, but keep in mind that any items marked as final sale or non-returnable, like swimwear or personal care items, cannot be returned either by mail or in-store.

Frequently Asked Questions(F.A.Q)

Can you return an item without a receipt?

Yes, Burlington allows returns without a receipt, but the refund is given as a merchandise credit, not a cash or card refund. The merchandise credit will be based on the lowest selling price of the item in recent weeks. You’ll also need to provide a government-issued photo ID, as Burlington tracks non-receipted returns to prevent fraud.

What happens if I return after the 30-day window?

If you return an item after the 30-day window, Burlington typically issues refunds in the form of a merchandise credit. This policy applies whether the purchase was made in-store or online. Some items may not be eligible for returns beyond this timeframe, so it’s always good to check with customer service.

Are there restocking fees for larger items?

Generally, Burlington doesn’t charge restocking fees for returning items, even larger ones like furniture. However, some products, especially those in specific categories like home goods, might have different return conditions. Make sure to check the return policy for any large or specialty items before purchase.

How do I return a defective or damaged item?

If you receive an item that is defective or damaged, Burlington will accept the return, even if it falls under the non-returnable items category. Defective items are an exception to their final sale and non-returnable policy. You can return these items either in-store or by mail, and Burlington will issue a full refund or exchange, depending on your preference.

Wrapping Up

Burlington’s return, refund, and exchange policy for 2024 offers flexibility while protecting both the customer and the store. With a 30-day return window, options for both in-store and mail returns, and fair policies for refunds, Burlington makes the return process manageable. Understanding the exceptions and guidelines, such as the non-returnable items and final sale restrictions, is crucial. Always remember to keep your receipt, inspect items upon arrival, and follow the recommended return procedures for a smooth experience.