Revolve Return, Refund, and Exchange Policy [2024]

Revolve, a popular fashion retailer, offers a flexible return and exchange policy that makes it easy for customers to handle purchases that may not work out as expected. In 2024, Revolve continues to refine its return, refund, and exchange process, ensuring convenience, especially for U.S. shoppers.

Revolve’s policies include generous timelines, prepaid return labels for domestic customers, and a dedicated process for holiday season returns. Understanding these options and the conditions Revolve requires can help you feel confident when purchasing.

Brand Name	Revolve
Return Window	Items can be returned within 60 days of purchase for a full refund. During the holiday season (Nov 1 - Dec 25), returns are extended until Jan 10.
Return Process	U.S. customers have two options: return by mail with a prepaid UPS label or use a QR code at Happy Returns locations. International customers cover return shipping costs.
Non-Returnable Items	Final sale items, opened beauty products, and used or damaged items cannot be returned.
Refund Processing Time	Refunds are processed within 3-5 business days upon receiving the item. Bank processing times may vary.
Exchange Period	Items can be exchanged within 90 days if in original condition. Customers can reserve the desired item online during the exchange process.
Customer Care Email	[email protected]
Customer Care Number	U.S. customers can call 1-888-442-5830; International customers may call +1-562-926-5672. Live chat and text options are also available during business hours.

Revolve Return Policy

Revolve’s return policy offers flexibility, allowing customers to return items within 60 days of purchase for a full refund. This 60-day window is beneficial for customers who may need time to decide on their purchases. However, items must meet certain conditions to qualify for a return. The product should be in its original condition, with tags attached, and without signs of wear, washing, or damage.

In addition to the standard policy, Revolve provides a specific extension during the holiday season. Purchases made between November 1 and December 25 have an extended return period, where items can be returned by January 10. This adjustment ensures that holiday shoppers can buy gifts without concerns about the return window closing too soon.

It’s important to note that not all items qualify for returns. Final sale products, some beauty items, and opened undergarments are non-returnable. For these items, Revolve recommends careful consideration before purchase, as they are ineligible for refunds or exchanges.

This policy is designed to simplify returns while protecting customers and the company’s product standards. Whether shopping for yourself or as a gift, knowing these conditions can save you time and ensure a smooth return experience.

How to Initiate a Return?

Revolve offers a straightforward return process, whether you’re shipping back the item or using a drop-off option. For U.S. customers, Revolve provides two ways to return items: by mail or in-store through the Happy Returns service. Here’s a breakdown of each method:

• Return by Mail: Start by logging into your Revolve account, selecting the order, and initiating the return process. Once the return is set up, Revolve will send you a prepaid UPS label, which is free for domestic orders. Pack the item securely with its original packaging and all tags attached, attach the label, and drop it off at any UPS location.
• Happy Returns: If you prefer not to handle shipping, you can return items at a Happy Returns location. Initiate the return on the Revolve website to generate a QR code, then visit a Happy Returns center without needing a box or label. Happy Returns locations provide quick processing, typically issuing refunds within 24 hours.

International returns, however, differ slightly. Customers outside the U.S. are responsible for return shipping costs, and Revolve recommends choosing a reliable carrier with tracking options.

To avoid delays, ensure your items meet Revolve’s requirements: unworn, unwashed, and with all tags attached. Following these steps can help you get your refund or exchange as quickly as possible.

Refund Policy

Once Revolve receives your returned items, the refund process generally takes 3 to 5 business days. Revolve will credit the refund to your original payment method and send you a confirmation email. It’s worth noting that the time it takes for the funds to appear on your statement depends on your bank or payment provider and may require additional processing time.

For those who prefer store credit over a direct refund, Revolve offers this option during the return process. Store credit can be beneficial if you plan to make future purchases and want immediate access to the funds within the Revolve ecosystem.

In some cases, Revolve offers “Instant Return Credit,” which allows eligible customers to apply the credit from their return toward a new purchase immediately. The credit is available for up to $500, must be used within 10 days, and is only granted if Revolve’s return conditions are met.

Shipping costs for expedited or international orders are non-refundable, so it’s essential to consider these charges before selecting a shipping method. For a smooth refund experience, ensure your item is returned in its original condition, as Revolve may deny refunds if items don’t meet their standards.

Exchange Policy

Revolve’s exchange policy offers flexibility for customers who need a different size, color, or item. You can initiate an exchange within 90 days from the shipment date, giving ample time to make sure your purchase meets your needs. Just like with returns, items need to be unworn, unwashed and have all original tags attached to qualify for an exchange.

To start an exchange, log in to your account, select the item you’d like to exchange, and follow the online instructions. Revolve allows you to reserve an in-stock item that you want in place of your original purchase, which helps ensure availability. For items that are temporarily out of stock, you may have to wait until they’re available, as pre-order items aren’t eligible for immediate exchanges.

If you’re unable to exchange your item due to stock availability, you may opt for a return and then repurchase your preferred item. Exchanges through Happy Returns locations follow the same 90-day policy and offer quick processing.

Understanding the exchange terms and acting within the 90-day period can help ensure a smooth experience, whether you’re swapping for a different size or style.

Frequently Asked Questions (F.A.Q)

Are returns free?

Yes, for customers in the U.S., Revolve provides a prepaid UPS return label for domestic returns, making the return process cost-free. However, international customers must cover the cost of return shipping and are responsible for choosing a secure, trackable shipping option. Be sure to follow return guidelines to avoid additional fees.

Can I return items marked as “Final Sale”?

Items labeled “Final Sale” cannot be returned, refunded, or exchanged. This includes heavily discounted products, certain beauty items, and select items marked as non-returnable. Revolve encourages careful consideration before purchasing any item marked “Final Sale” to avoid any inconvenience.

How do I track my return?

Once your item is on its way back to Revolve, you can track the return status through your Revolve account. Locate the return tracking number from the return confirmation email and use it to monitor the progress. Tracking provides peace of mind and helps you estimate when the refund or exchange process will be completed.

What should I do if I receive a damaged item?

If your item arrives damaged or defective, reach out to Revolve’s customer service immediately. Provide photos and details of the damage, and Revolve will guide you through the replacement or refund process. This prompt action ensures the issue is resolved efficiently.

How long does it take to receive my refund?

Once Revolve receives your returned item, refunds are typically processed within 3 to 5 business days. However, additional time may be required for the funds to reflect in your account, depending on your bank’s policies.

Can I get an exchange instead of a refund?

Yes, Revolve allows exchanges within a 90-day period. Log into your account, select the item you wish to exchange, and follow the instructions. You can reserve an in-stock item for the exchange, ensuring you receive the replacement if available.

Wrapping Up

Revolve’s return, refund, and exchange policies for 2024 are structured to give customers flexibility and confidence in their purchases. With options like free domestic returns, an extended holiday return window, and convenient services such as Happy Returns, Revolve ensures a seamless experience for those who may need to make a return or exchange. The policies are especially customer-friendly for U.S. shoppers, and international customers also have clear guidelines to follow.