Cider Return, Refund, and Exchange Policy [2024]

Cider, known for trendy and affordable fashion, has become a favorite for online shoppers. Yet, understanding Cider’s return, refund, and exchange policy is crucial before making a purchase.

This ensures smooth handling of returns or refunds, especially when you may need to return an item that doesn’t meet expectations. Cider’s policies are designed to provide flexibility and clarity for customers, but they also have specific conditions.

Brand Name	Cider
Return Eligibility	Most items are eligible if returned within 14 days, unworn, unwashed, and with original tags. Exceptions include final sale items, intimate wear, and swimwear.
Return Process	Initiate via the Cider website or app. Once approved, print the prepaid label, securely package, and send the item back.
Return Shipping	Return shipping is not typically free; customers are responsible unless due to an error by Cider.
Refund Method	Refunds are issued to the original payment method or as store credit, depending on customer preference during return.
Exchange Policy	Cider does not offer direct exchanges. Customers must return the original item, receive a refund, and place a new order for the replacement.
Non-Returnable Items	Items that cannot be returned include personalized items, opened beauty products, used items, and consumables.
Order Cancellations	Cancellations allowed within a short window post-purchase, typically only a few hours. Not possible once order is in shipping.
Customer Support	Email-[email protected] Number-Not publicly listed; customers are encouraged to use the email or live chat on Cider’s website.

Cider Return Policy

Cider’s return policy gives customers a 14-day window from the delivery date to initiate a return. This timeframe allows shoppers to evaluate their purchase and decide whether it meets their expectations. However, the item must remain in its original, unused condition. This includes being unworn, and unwashed, and having all original tags attached, which ensures the product is suitable for resale.

When it comes to eligible items, Cider accepts returns for most products, provided they meet the conditions mentioned. However, there are strict exclusions. Final sale items, including clearance items, intimate apparel, and swimwear with compromised hygiene stickers, are not eligible for returns. Additionally, any items that show signs of wear, alterations, or damage cannot be returned. This policy helps maintain product integrity for future buyers.

To begin a return, customers can use the Cider app or website. They’ll need to log in, go to the “Orders” section, and confirm receipt of their order. After confirming, they can click the “Refund | Return” button to start the process. Following the steps outlined will ensure that their request is processed smoothly. Ensuring all packaging and documentation are intact is essential, as missing information can delay or void the return.

Refund Policy

Cider’s refund process begins once the returned item reaches its warehouse. After receiving and inspecting the item, Cider typically processes refunds within 7 to 10 business days. Customers receive their refunds through the original payment method or as store credit, based on their preference during the return process. This quick turnaround provides reassurance that refunds will appear promptly, helping customers finalize their returns without extended waits.

For select customers, Cider offers an Instant Refund Service option. This service processes refunds within 24 hours of receiving the returned package. However, the time it takes for funds to appear in your account depends on your bank’s processing time. If the Instant Refund Service isn’t available, the refund will still proceed efficiently.

It’s worth noting that initial shipping fees are generally non-refundable unless the return is due to a mistake on Cider’s end. This policy ensures that customers receive the value of the returned item while encouraging careful purchases.

Exchange Policy

Cider does not support direct exchanges for items. Instead, if you wish to exchange an item, you’ll need to return the original product and then place a new order for the replacement. This process allows Cider to maintain a straightforward returns system and helps customers quickly secure their desired item without waiting for an exchange to be processed.

To begin this process, follow the standard return procedure by initiating a return through the Cider website or app. Once your item reaches Cider and the return is processed, you’ll receive a refund, which you can then use to reorder the correct item, size, or color. The exchange process is subject to the same conditions as returns, meaning all items must be in original, unused condition, with tags and packaging intact.

This indirect approach to exchanges keeps the process efficient, especially for customers who prefer not to wait for a lengthy exchange turnaround. It ensures that they can promptly reorder and receive their desired item with minimal hassle.

Items Not Eligible for Return or Refund

Cider has specific guidelines for items that cannot be returned or refunded. These include products that are part of a final sale, intimate wear like lingerie, and swimwear without intact hygiene stickers. Any products showing signs of wear, washing, or alterations are also ineligible for returns. This policy is intended to maintain hygiene and quality standards, especially for items that may come in close contact with the body.

Additionally, customized or personalized items, as well as beauty products and consumables that have been opened, fall outside of Cider’s return policy. These exclusions ensure that customers receive new and unused items. Customers are encouraged to carefully review product descriptions, sizing, and policy details on Cider’s site before making a purchase to prevent the inconvenience of non-refundable items.

Order Cancellation and Modifications

Cider allows customers to cancel their orders within a limited time frame, usually within a few hours after placing the order. Once the order moves to the shipping stage, cancellations are no longer possible. For most customers, this cancellation window provides enough time to make adjustments if they accidentally ordered the wrong item, size, or color.

However, some orders—like custom or personalized items—are exempt from cancellation or modifications, as these are specially tailored. If a cancellation is needed beyond the initial window, Cider’s customer service team may offer assistance based on the order’s status, though cancellations at this stage are not guaranteed.

If you need to modify an order after placing it, such as changing the shipping address or product quantity, it’s best to contact Cider’s customer service immediately. Prompt communication increases the likelihood of successfully updating order details before processing begins.

Frequently Asked Questions (F.A.Q)

Is return shipping free?

No, return shipping is typically not covered by Cider, unless the return is due to a mistake on their end. Customers are usually responsible for covering the cost of shipping the item back, which is deducted from the total refund.

How long does it take to process a return and receive a refund?

Once your returned item is received, Cider usually processes the refund within 7-10 business days. For select customers using the Instant Refund Service, refunds may appear within 24 hours. However, the time it takes for the funds to reach your account may vary based on your bank’s processing speed.

Can I return a gift purchased from Cider?

Yes, Cider allows returns for gift items. However, you will need proof of purchase or the order information to initiate the return process successfully. This ensures that the returned item is associated with the correct order.

What should I do if I receive a damaged or defective item?

In the case of a damaged or defective item, contact Cider’s customer service immediately. They will typically arrange a replacement or offer additional support to resolve the issue as quickly as possible.

What happens if I try to return an item after the 14-day window?

Cider maintains a strict 14-day return policy. If you attempt to return an item after this period, Cider may not accept it, except in rare cases where the product is defective. For any unique situations, contacting customer service can help you understand potential solutions.

Wrapping Up

Cider’s 2024 return, refund, and exchange policy aims to make online shopping a smooth experience by clearly defining conditions, timelines, and processes. Knowing the 14-day return window and understanding which items are ineligible for return can help you make confident purchasing decisions. Cider’s step-by-step return process, straightforward refund timeline, and guidelines on order cancellations ensure that you’re well-prepared should the need for a return or refund arise.