Five Below Return, Refund, and Exchange Policy [2024]
Five Below is a well-known retail store offering a variety of affordable products, from toys and electronics to beauty supplies. As a shopper, you might find yourself needing to return, exchange, or request a refund for a product.
Understanding the return policy ensures a smooth process and helps you avoid unnecessary hassles. Whether you’ve shopped online or in-store, knowing your options and how the policy works can save time and effort.
Five Below provides a standard 30-day return window for most products, but there are conditions and exceptions to be aware of.
| Brand Name | Five Below |
|---|---|
| Return Window | 30 days from the date of purchase. Items must be unused and in original packaging. |
| In-Store Returns | Online purchases can be returned at any Five Below store with proof of purchase (receipt or digital confirmation). |
| Returns Without Receipt | Items can be returned without a receipt for store credit based on current selling price. A valid ID may be required. |
| Refund Method | Refunds to original payment method for in-store and online returns with a receipt. Store credit for returns without a receipt. |
| Shipping Costs | Customers pay for return shipping when returning items by mail. Returns to stores are free. |
| Exchanges | Exchanges are allowed for in-store purchases or online orders returned at a store, subject to item availability. |
| Customer Care Email | [email protected] |
| Customer Care Phone | 1-844-7FIVE55 (1-844-734-8355) |
Five Below Return Policy
Five Below offers a straightforward return policy designed to make the process easy for customers. Most items can be returned within 30 days of purchase, provided they are in their original condition. This means products should be unused, unopened, and accompanied by all original packaging and accessories. Whether you made your purchase in-store or online, Five Below’s policy ensures flexibility, but there are certain conditions to be aware of.
To be eligible for a return, it’s crucial to have proof of purchase, such as a receipt, order confirmation, or the credit card used at checkout. If you don’t have a receipt, Five Below might still allow a return, but the refund will be based on the item’s current selling price. In such cases, you may also need to show a valid ID to complete the process.
It’s important to note that not all items are eligible for a return. Products like perishable goods, clearance items, and custom orders usually have restrictions. Clearance and final sale products, for example, are often marked as non-returnable, so be sure to check the item’s return status before purchasing. Holiday and seasonal products may also have shorter return periods, which typically end once the relevant season is over.
Five Below’s flexibility allows you to choose between an in-store return or mailing your item back, making it convenient no matter how you shop. The policy’s emphasis on keeping the original condition and packaging ensures products are resellable, and customers are encouraged to check their items promptly upon purchase or delivery to avoid complications.
How to Return an Item to Five Below
Returning an item to Five Below is a relatively simple process. You can choose to return your product either in-store or by mail, depending on where you made the purchase. Here’s how you can do it:
In-Store Returns
If you bought the item at a physical Five Below store, simply bring it back to any of their locations within 30 days. Make sure to have your receipt or any proof of purchase, such as the original payment method (credit card) used at the time of buying. The item should be unused and in its original packaging.
At the store, head to the customer service desk, and a staff member will assist you in processing your return. If everything checks out, you’ll have the option to receive a refund to your original payment method or exchange the product for another item. Keep in mind that without a receipt, you may be eligible for store credit based on the current selling price of the product.
Returning Online Purchases by Mail
If your purchase was made on Five Below’s website, you have the option to return it by mail. Begin by contacting Five Below’s customer service through their website to initiate the return process. You’ll receive a return form via email, which you need to print and include in your package. It’s recommended to keep a copy of this form for your records.
Pack the item securely, attach the return shipping label (which you are responsible for), and send it to the designated return address: eCommerce Returns, 5 Gateway Blvd, Pedricktown, NJ 08067.
Make sure to use a shipping method that provides a tracking number, as this will allow you to monitor your package and confirm its arrival. Note that shipping costs for returns are not covered by Five Below, and it may take between 2-10 business days for the refunded amount to reflect in your account once the item is received.
Returning an item is much easier when you follow the steps correctly. Always keep the receipt and inspect your items upon delivery to avoid any surprises. Understanding the return process is key to a smooth shopping experience, whether you bought the product online or in-store.
Items Not Eligible for Return
While Five Below offers a flexible return policy for most products, there are specific items that are not eligible for return. Understanding these exceptions can save you time and ensure you don’t end up purchasing something non-returnable without realizing it. Here are some of the categories where special rules apply:
Clearance and Final Sale Items
Items marked as clearance or final sale are generally not eligible for return or exchange. These products are sold at a discount, often with the understanding that the sale is final. Therefore, if you buy something from the clearance section, it’s essential to be sure about your purchase because you won’t be able to return it later.
Seasonal and Holiday Products
Seasonal and holiday-specific items have a different return window. Typically, these products can be returned only until the end of the relevant holiday or season. For example, Christmas-themed products might only be returnable until the end of the Christmas season. Make sure to check the return policy for these items before purchasing, especially if you’re buying gifts that might be returned after the holiday.
Perishable Goods
Any perishable items, such as snacks or food products, fall under non-returnable products. Since these goods have a limited shelf life, returning them is not allowed for health and safety reasons. Therefore, it’s crucial to check the product’s quality and condition at the time of purchase.
Custom or Special Orders
Items that are customized or specially ordered may not be eligible for return. This includes products that are tailored to specific preferences or made-to-order items. Sometimes, these items might be returned with a restocking fee, but generally, they are non-refundable. Always confirm the return policy details when ordering custom products to avoid confusion.
Being aware of which items you can’t return can help you make informed decisions while shopping. Five Below provides a list of these exceptions to set clear expectations, so you know what to expect when making a purchase. Keep these restrictions in mind, and if you’re unsure, ask a staff member or check the online return policy.
Returning Online Purchases In-Store
One of the convenient features of Five Below’s return policy is the ability to return items bought online at any physical store location. This option is great for customers who prefer handling returns directly rather than going through the hassle of mailing items back. Here’s how you can do it:
To return an online purchase at a store, simply bring the item and a copy of the original packing slip or digital receipt. The store staff will process your return just like any other in-store purchase. Make sure the item is still in its original packaging, unused, and within the 30-day return window.
If you do not have the packing slip, showing the confirmation email or order details from your Five Below account should work as proof of purchase. The refund will generally be processed to the original payment method you used when purchasing online. It’s recommended to bring the same card you used, especially if you paid by credit or debit card.
Five Below Refund Policy
When returning an item to Five Below, you have a few different refund options, depending on the method of payment and the condition of your return. Knowing how refunds are processed can help set expectations and ensure you get your money back quickly. Let’s break down the available options:
Refund to Original Payment Method
If you are returning a product with a receipt or proof of purchase, the refund will typically be issued back to the original payment method. This means that if you paid with a credit card, the refunded amount will be credited back to that card. Similarly, purchases made via PayPal or other digital payment options will be refunded directly to those accounts.
It’s important to have the same card you used during the initial purchase, especially if returning an online order in-store. This helps speed up the refund process and reduces any potential issues. Once the refund is processed, it may take between 2-10 business days for the amount to reflect in your account, depending on your bank or card provider.
Store Credit Option
If you’re unable to provide proof of purchase, or if you’ve exceeded the standard return window but still want to return an item, Five Below may offer store credit instead of a direct refund. Store credit allows you to use the refunded amount for future purchases, but keep in mind that it can only be used at Five Below locations or on their online store.
This option is also available when the item you are returning was bought with a Five Below gift card. In such cases, the refunded amount will be reissued as store credit, rather than a cash refund. It’s a flexible option for those who regularly shop at Five Below and want to avoid losing the value of their purchase.
Shipping Costs for Returns
When returning items purchased online, shipping costs are an important factor to consider. At Five Below, customers are typically responsible for the cost of return shipping when mailing back items. This means that if you decide to send a product back via mail, you will need to cover the postage fees yourself. Understanding this ahead of time can help you plan accordingly, especially for larger or heavier items.
Five Below’s policy states that they do not cover return shipping costs for online purchases. If you need to return a product you bought from their website, make sure to use a reliable shipping service that offers tracking. This ensures that the package reaches its destination safely and that you have proof that it was sent. Keep in mind that the return address for mail-in returns is: eCommerce Returns, 5 Gateway Blvd, Pedricktown, NJ 08067.
The only exception where Five Below might cover shipping costs is if the return is due to an error on their part. For instance, if you receive a damaged item or the wrong product, contact their customer service team immediately. They will provide further instructions, and in such cases, they may issue a prepaid return label to cover the shipping fees.
A practical way to avoid paying for return shipping is by returning your online purchases at a physical Five Below store. This option is entirely free, and you can process the return quickly by presenting the item along with the packing slip or digital receipt. If you regularly shop at Five Below, this can be a convenient way to save money and make returns hassle-free.
Can You Return Items Without a Receipt?
Returning items without a receipt can sometimes be tricky, but Five Below does have a policy in place for such situations. While it’s always best to keep your receipts for smoother transactions, there are still options if you find yourself needing to return an item without one.
Store Credit for Returns Without a Receipt
If you don’t have proof of purchase, Five Below may offer you store credit instead of a direct refund. The amount of the store credit will usually be based on the current selling price of the item, rather than what you originally paid. Keep in mind that the store credit can only be used for future purchases at Five Below locations or on their online store.
This policy ensures that even if you misplaced your receipt, you won’t lose out entirely. However, it is important to present a valid ID when returning items without a receipt, as Five Below uses this information to track and limit no-receipt returns. This measure helps to prevent abuse of the return policy and ensures fair practices for all customers.
Digital Receipts and Online Orders
For online orders, it’s a bit easier to manage returns without a traditional paper receipt. If you made your purchase through Five Below’s website, you can use your digital order confirmation or a screenshot of the order details from your account as proof. When returning online purchases in-store, showing these digital records should be sufficient to proceed with the return.
Exceptions to No-Receipt Returns
While Five Below does allow some flexibility, there are certain items that can’t be returned without a receipt, particularly clearance and seasonal products. Additionally, if an item falls under the non-returnable category (like perishable goods or custom orders), having a receipt won’t change the fact that it can’t be returned. Always check the specific return terms for these items before making a purchase, especially if you’re buying gifts that might need to be returned.
Being aware of these rules can save you time and ensure you don’t face any unexpected surprises. Always hold onto your receipts or keep digital records handy, and if you have questions, you can reach out to Five Below’s customer service for clarification.
Special Cases and Exceptions
While Five Below’s return policy is generally straightforward, there are special cases and exceptions that customers should be aware of. These rules ensure that returns are fair for both the store and the shoppers, but they may impose certain restrictions. Let’s look at some of the key exceptions and how they might affect your return experience:
Holiday & Seasonal Items
Seasonal products, like Halloween decorations or Christmas-themed merchandise, have shorter return windows. Typically, these items can only be returned until the end of the relevant holiday season. For example, Halloween items might not be accepted for returns after October 31st. This policy is in place because seasonal products have limited demand outside of their peak times. Therefore, if you’re buying seasonal products as gifts, it’s essential to check the return period to avoid any issues.
Custom Orders
Items that are customized or personalized in any way are usually not eligible for returns. This includes products that have been modified, engraved, or specially ordered. Custom orders are generally considered final sales, as these products cannot be resold to other customers. Occasionally, Five Below might accept returns of custom items with a restocking fee, but this is rare and depends on the specific circumstances. Always double-check the terms when ordering custom goods.
Defective or Damaged Items
If you receive a product that is defective or damaged, Five Below’s policy is a bit more lenient. In these cases, you should contact their customer service as soon as possible, whether you purchased the item online or in-store. For online purchases, the customer service team will guide you through the return or replacement process. Typically, if the issue was their fault, they will cover the return shipping costs and might even offer a replacement instead of a refund.
When dealing with defective items, it’s important to address the problem quickly. Delaying might affect your eligibility for a return or replacement. Additionally, keep the original packaging, as this may be required to process your claim.
Misplaced or Lost Returns
If your return gets lost in transit when sending back an online purchase, and you didn’t use a trackable shipping method, you might not receive a refund. This is why it’s crucial to use shipping carriers that offer tracking options and keep the tracking information until your refund is confirmed. Five Below is not responsible for lost or misplaced returns that weren’t sent with a traceable method.
These special cases highlight the importance of checking the specifics of Five Below’s return policy before making a purchase. Understanding these exceptions ensures you aren’t caught off guard when trying to make a return.
Five Below Exchange Policy
Five Below’s exchange policy is designed to provide flexibility for customers who may need to swap items for various reasons. Here’s what you need to know about making exchanges at Five Below:
Exchanging In-Store
If you made a purchase in-store or online, you can easily exchange items at any physical Five Below location. This process is straightforward:
- Proof of Purchase: Bring the item you want to exchange along with your receipt or proof of purchase. If you don’t have a receipt, you may still be able to exchange the item for store credit.
- Item Condition: Ensure that the item is unused and in its original packaging. This is critical for a successful exchange.
- Availability: If the item you wish to exchange for is in stock, you can swap it on the spot. However, if the item is unavailable, store credit will likely be issued for the value of the returned item.
Exchanging Online Purchases
For online purchases, you can return the item to a store for an exchange or follow the return instructions to send it back via mail. If you choose to return by mail, be prepared to cover the shipping costs, as Five Below does not pay for return shipping unless the return is due to a defect or error.
Frequently Asked Questions (F.A.Q)
What is the return window for the Five Below products?
Five Below offers a 30-day return window for most items. This period starts from the date of purchase, whether you bought the item in-store or online. Make sure the product is unused, in its original packaging, and you have proof of purchase to avoid any issues.
Can I return items purchased online to a physical store?
Yes, Five Below allows you to return online purchases to any of their physical store locations. Just bring the item along with the original packing slip, digital receipt, or order confirmation. This option saves you from paying for return shipping and allows for a quicker refund or exchange.
Does Five Below accept returns without a receipt?
If you do not have a receipt, you may still be able to return the item, but you will receive store credit instead of a cash refund. The value of the store credit will be based on the current selling price. However, Five Below may ask for a valid ID to process no-receipt returns, and there are limits on how many such returns you can make.
Who is responsible for shipping costs on returns?
For online returns by mail, customers are responsible for paying the return shipping costs, unless the return is due to a defect or error by Five Below. In those cases, they may provide a prepaid return label. Returning items to a store location, however, is free.
How long does it take to receive a refund?
Once the return is processed, it can take between 2-10 business days for the refund to appear in your account, depending on your bank or card provider. Refunds issued as store credit are often processed immediately in-store.
Can I exchange a product instead of getting a refund?
Yes, Five Below allows exchanges for products if you prefer to swap your item for something else. This can be done in-store, but it’s subject to availability. If the new item is more expensive, you will need to pay the difference, and if it’s cheaper, you might receive the difference as store credit or refund, depending on how you paid originally.
Wrapping Up
Five Below’s return, refund, and exchange policy is designed to be straightforward, but there are key details you should keep in mind to ensure a smooth experience. Knowing the 30-day return window, understanding which items can and cannot be returned, and being aware of who covers return shipping costs can save you time and effort.
