Shein Return, Refund, and Exchange Policy [2024]
Shein has gained popularity globally with its affordable fashion trends and extensive variety. However, understanding its return, refund, and exchange policies can help you feel secure in making purchases. Unlike traditional retailers, Shein has specific guidelines for what’s accepted back and the steps needed to ensure a smooth return or refund experience.
From their one-time free return policy to common questions around exchanges, these tips will keep you informed and prepared. Whether you’re wondering how to return a sale item or which items aren’t returnable, this guide answers all your questions to simplify your shopping experience with Shein.
| Brand Name | Shein |
|---|---|
| Return Policy | Eligible items can be returned within 45 days from purchase date. Items must be unworn, unwashed, and undamaged with all original tags. |
| Non-Returnable Items | Bodysuits, lingerie, swimwear (with hygiene issues), cosmetics (if the seal is broken), and pet products are generally non-returnable. |
| Free Return Policy | Shein offers one free return per order; subsequent returns on the same order incur a $7.99 fee. |
| Refund Processing | Refunds are available to the original payment method or Shein Wallet. Refunds to Shein Wallet are quicker (often within 24 hours). |
| Refund Limitations | Initial shipping fees are not refundable. If return guidelines aren’t met, Shein may reduce or deny the refund. |
| Return Process Steps | 1. Go to “My Orders” and select items to return. 2. Download return label or QR code. 3. Ship items using designated carrier, such as USPS or UPS. |
| Customer Support | Email: [email protected] Customer Service Contact Number: Shein does not provide direct phone support; use the online chat option for assistance. |
Shein Return Policy
Return Window and Conditions
Shein allows returns within a 45-day period, which starts from the order date. This policy gives shoppers ample time to try items and decide whether to keep or return them. However, it’s essential to understand that this return window starts on the purchase date, not the delivery date. For example, if your item arrives ten days after purchase, you’ll have 35 days left to return it.
To qualify for a return, items must be in their original condition. This includes being unworn, unwashed, undamaged, and with all tags and packaging intact. Shein may deny returns if items don’t meet these standards, so it’s best to double-check before sending anything back.
Non-Returnable Items
Certain items are ineligible for returns. Non-returnable items typically include underwear, lingerie, bodysuits, jewelry, cosmetics (if the hygiene seal is broken), and customized items. Party supplies, pet products, and certain home goods are also excluded from the return policy. These restrictions primarily protect hygiene and prevent the loss of customized goods.
Free Return Options
For each order, Shein offers one free return. This means if you ordered multiple items and decide to return several, you can package them together for a single free return. For additional returns on the same order, Shein charges $7.99 per return. Alternatively, you can choose your own return shipping method, though this cost isn’t covered by Shein.
How to Return Items?
Returning an item to Shein is a straightforward process that can be done from your Shein account. First, log into your account and navigate to the “My Orders” section. Locate the order with the item(s) you want to return, then select “Order Details” to access the return options. Here, you’ll be able to choose “Quick Return,” which prompts you to specify the items and reasons for your return.
Once your return is approved, Shein provides two options for return labels: a printable label or a QR code for a label-free return. The QR code can be presented at select shipping locations, like USPS or UPS, where they’ll print the label for you. Pack your items securely in the original packaging if possible, attach the return label, and drop off the package at the designated location.
Shein Exchange Policy
Shein allows exchanges, but only under specific conditions. To be eligible, items must be returned within the 45-day window and must be unworn, undamaged, unwashed, and with all original tags and packaging intact. Exchanges are typically available for size or color issues, so if you simply wish to exchange an item for something different, it’s best to return it and place a new order.
When making your first exchange from an order, Shein provides free return shipping, making it cost-effective to ensure a correct fit. However, if you need to exchange a second item within the same order, Shein charges $7.99 for return shipping.
Shein Refund Policy
Shein offers two main refund options: a refund to your original payment method or a credit to your Shein Wallet. If you select the Shein Wallet option, refunds are generally faster, and often processed within 24 hours after your return is received. For refunds to the original payment method, expect a longer processing time, typically taking 10 to 15 days. Processing times may also vary based on your bank’s policies, especially if you used a credit or debit card.
Choosing the Shein Wallet option can be beneficial if you frequently shop on the site, as funds are added almost immediately, allowing you to make new purchases without delay. However, if you prefer cash back into your account, the original payment method remains the standard choice.
It’s important to know that Shein does not refund original shipping fees. Additionally, if you’re returning multiple items from the same order, Shein only covers return shipping on the first return; any subsequent returns for the same order will incur a $7.99 fee deducted from your refund amount. Make sure to follow Shein’s return conditions, as failure to include tags or return items in their original condition could result in a reduced refund or denial of the refund entirely.
Frequently Asked Questions (F.A.Q)
Can I Return Sale Items?
Yes, you can return sale items to Shein, but they must meet the same conditions as regular items. If the item is labeled as “final sale” or “non-returnable,” however, it is not eligible for return. Always check the item’s return eligibility in your order details, as sale items sometimes have restrictions.
What Happens if My Return Is Delayed?
If Shein’s processing time for your return extends beyond the usual 10 to 15 business days, contact their customer service team. They can provide updates on your return status. Keeping a copy of your tracking information is recommended, as this can speed up the resolution process if delays occur.
Do I Need the Original Packaging for a Return?
While Shein prefers that you return items in their original packaging, they may accept items without them if other return conditions are met. If you no longer have the original packaging, consider reaching out to customer service to confirm whether the return will still be accepted.
What Should I Do If I Don’t Have the Original Tag?
Generally, Shein requires tags to be intact on returnable items. However, if you have misplaced the tag, you may still attempt to return the item by including the tag loose in the package. Contact customer service if you’re unsure, as they can provide additional guidance on whether your return will be accepted.
How Can I Cancel a Return Request?
If you decide to keep an item after initiating a return, you can cancel the request by contacting Shein’s customer service before sending the package. This helps Shein update their records and avoid any processing delays.
Wrapping Up
Understanding Shein’s return, refund, and exchange policies can make online shopping smoother and more secure. From knowing which items are eligible for return to understanding their refund processing times, being informed can help you avoid any potential frustrations. Keep in mind that Shein provides a one-time free return per order, making it convenient to test out items and decide on your purchase. However, for additional returns on the same order, a fee applies, so bundling all unwanted items in the first return is often the best approach.
