Ulta Return, Refund, and Exchange Policy [2024]

The Ulta return policy is designed to enhance your shopping experience, making it easier for customers to navigate their beauty purchases. As a leading retailer in the beauty industry, Ulta Beauty offers a broad selection of products, from makeup to skincare. Understanding this return policy is essential for anyone looking to make a purchase, whether you’re trying out a new foundation or experimenting with a skincare routine.

In 2024, Ulta continues its commitment to customer satisfaction with a return policy that allows for refunds on unopened items and even accepts used products within a generous time frame. Their Ultimate Rewards program further simplifies the return process for members, ensuring that loyal shoppers have a seamless experience.

Brand Name	Ulta
Return Policy	- 60-day return window for a full refund to the original payment method. - Opened and used items accepted for return within 60 days. - Returns without a receipt are allowed if you used your Ultamate Rewards account. - Items returned after 60 days are eligible for store credit based on the lowest selling price within the last 90 days.
Refund Policy	- Full refunds for items returned within 60 days. - Refunds processed immediately for in-store returns; online returns may take longer. - Original shipping fees are non-refundable unless the return is due to an error by Ulta.
Exchange Policy	- Exchanges accepted within 60 days for the same item or a different item of equal value. - Online purchases can be exchanged in-store or through customer service. - Gift exchanges require a gift receipt or proof of purchase.
Customer Care Contact	- Email: [email protected] - Phone: 1-866-983-8582 - Website: Ulta Customer Service
Additional Information	- Sensitive Skin Returns: Products that cause adverse reactions can be returned even if opened. - Rewards Points: Points earned from a purchase are deducted when the corresponding item is returned. - Return Limitations: Ulta reserves the right to limit returns if abuse of the policy is suspected.

Ulta Return Policy

When it comes to returns, Ulta Beauty has one of the most customer-friendly policies in the beauty industry. Whether you’ve purchased the wrong shade or the product just didn’t work out, Ulta offers flexibility. Their standard return policy allows customers to return items within 60 days of the original purchase. For purchases returned within this window, a full refund will be issued to the original payment method. This makes the process quick and hassle-free for most shoppers.

If you don’t have your receipt, there’s no need to panic. If you used your Ultamate Rewards ID at checkout, Ulta can look up your purchase history, making it easy to return items without a paper trail. This is especially helpful for frequent shoppers who don’t always keep receipts.

For items returned after 60 days, Ulta still offers store credit, even if the refund window has passed. However, the amount refunded is typically the lowest selling price of the product within the last 90 days. It’s important to note that this policy can vary slightly depending on the store manager’s discretion.

Even opened and gently used items are accepted for returns within 60 days, which sets Ulta apart from many other retailers. This leniency makes trying new beauty products less risky for customers.

Online vs. In-Store Returns

Ulta offers flexibility whether you buy your items online or in-store. For in-store returns, simply bring your item along with the receipt or proof of purchase (such as an email confirmation or packing slip). If you’re an Ultamate Rewards member, you don’t even need the receipt—Ulta can look up your purchase using your membership account. This makes it incredibly convenient for regular customers.

For online purchases, you have two options: return the item in-store or by mail. Returning in-store is usually the fastest way to get your refund, and you won’t have to deal with shipping fees. Just take your order confirmation and the product to the nearest Ulta location. On the other hand, if you prefer to return by mail, Ulta doesn’t provide free return labels. You’ll need to contact their customer service team to receive a prepaid shipping label, but keep in mind, that return shipping costs are your responsibility unless the item is damaged or defective.

Ulta’s shipping refund policy is worth mentioning too. If the wrong item is shipped or you receive a damaged product, Ulta will cover return shipping costs and fully refund the original shipping fee. However, for items returned by choice, the original shipping charges are not refunded.

Ultamate Rewards and Returns

If you’re part of Ulta’s Ultamate Rewards program, returning items becomes even more seamless. When you make a purchase using your membership account, Ulta can quickly pull up your order details, meaning you won’t need a receipt for returns. This makes shopping and returning hassle-free for loyal customers.

However, one thing to keep in mind is the impact of returns on your reward points. If you return a product, any points earned from that purchase will be deducted from your rewards balance. This applies even if you only return part of an order. For instance, if you bought multiple items and returned one, you’ll lose a proportionate amount of the points that were awarded when you made the purchase.

Ulta also reserves the right to limit returns if they feel a customer is abusing the policy, especially when tied to rewards points. Frequent returns or misuse could lead to your account being flagged, and you may face restrictions on future returns.

For points used during a purchase, you won’t get them back in cash when you return the item. Instead, you’ll get the value you paid for the product. If you purchased several items using points, the points will be refunded proportionally based on the returned item’s value.

Refund Policy

Ulta provides a 60-day refund policy for purchases made in-store and online. If you return your item within this time frame, you’ll receive a full refund to your original payment method. This applies to both used and unused items, as long as they are returned within the window. Refunds are processed immediately for in-store returns, while online returns might take a bit longer due to shipping times.

If you’re returning the product after 60 days, Ulta issues a store credit instead of a refund to your original payment method. The value of the store credit is typically based on the product’s lowest selling price within the last 90 days. Keep in mind that shipping charges are not refundable unless the return is due to an error on Ulta’s part, such as receiving the wrong item or a damaged product.

Ulta’s flexible return policy also extends to items with no receipt—as long as you used your Ultamate Rewards account during the purchase. Without a receipt or proof of purchase, the return will generally be refunded as store credit at the lowest price the item was sold for.

Exchange Policy

Ulta makes exchanging items simple and hassle-free. If you’d like to exchange a product for a different shade, formula, or type, you can do so within 60 days of the original purchase. For an in-store exchange, just bring the item along with your receipt or proof of purchase. If you purchased the item online, you can either bring it to the store for an exchange or contact customer service to arrange a mail-in exchange.

When exchanging, it’s important to note that you can swap the item for one of equal value. If the new product costs more than the one you’re returning, you’ll be responsible for paying the price difference. On the other hand, if the new product is cheaper, you’ll be refunded the difference or given store credit, depending on the situation.

For gift exchanges, Ulta will offer store credit or an exchange for another item of equal value. A gift receipt or proof of purchase will be required to process the exchange. If you don’t have either, they will generally allow the exchange based on the lowest selling price of the item.

Frequently Asked Questions (F.A.Q)

Can I return the used makeup to Ulta?

Yes! Ulta’s policy is incredibly flexible when it comes to returning used makeup. As long as the product was purchased within 60 days and you have proof of purchase, you can return or exchange it, even if it’s been opened or slightly used. This is great for beauty products where the color or formula might not be right for your skin.

What happens to my points when I return an item?

When you return an item, the points you earned from that purchase will be deducted from your Ultimate Rewards account. If you used points to make the purchase, those points won’t be returned to your account as points but will be deducted from the total value refunded. Make sure to only use points on items you’re sure about, to avoid losing them.

Can I return an item without a receipt?

Yes, Ulta allows returns without a receipt if you used your Ultamate Rewards membership at the time of purchase. They can look up your transaction history and process the return. If they cannot locate the purchase, you may still be able to return the item for store credit by providing a valid ID.

What if my return is beyond 60 days?

You can still return an item after 60 days, but you won’t receive a refund to your original payment method. Instead, you’ll be offered store credit. The store credit is often calculated based on the item’s lowest selling price within the last 90 days.

Do I need the original packaging for returns?

While Ulta prefers items to be returned in their original packaging, it’s not a strict requirement. If you have your receipt or proof of purchase, most stores will still accept the return without the box or packaging.

Wrapping Up

Ulta’s return, refund, and exchange policy stands out for its flexibility and customer-centric approach. With a 60-day return window, you can return products for a full refund, and the option to return used and opened items makes the process even more convenient for beauty shoppers. If you’re unable to meet the 60-day deadline, you can still receive store credit after the return period. Their Ultimate Rewards program simplifies returns by tracking purchases, eliminating the need for receipts, but keep in mind that returning products will result in a loss of points earned.